Jessica Cindy KAPO
Senior International Customer Support Associate
Salary / Daily rate
London, UK
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Senior Customer Support specialist with 6+ years of international experience at leading platforms like Faire and Direct Ferries. Expert in CRM systems, fraud prevention, and multilingual support with proven skills in de-escalation and relationship building. I deliver exceptional customer experiences while managing complex B2C operations and compliance requirements.
Work experience
Senior International Customer Support Associate
Faire
Nov 2021 - Jan 2025
3 years 3 months
Hoyland, Barnsley S74, UK
Customer Service Representative
Direct Ferries
Apr 2018 - Oct 2021
3 years 7 months
Greater London, England, United Kingdom
Skills: Creative Problem Solving · Booking Systems · Problem Solving · Customer Relationship Management (CRM) · Complaint Investigations · Customer Satisfaction · Customer Communication · Customer-Focused Service · Time Management · Bookings · Customer Satisfaction (CSAT) · Escalation Process · Social Media Marketing · Resolutions · Purchase Orders · Contact Centers · Attention to Detail · B2C · English · Oral Communication · Telephone Manner · Teamwork · De-escalation · Customer Support · Customer Intelligence · After-Sales · Triage · Listening · Critical Thinking · Written Communication · Interpersonal Skills · Order Management · Cancellations · Diplomacy · Email · Product Knowledge · Client Relations · Customer Interaction · Multitasking · Negotiation · Resolving Issues · Travel · Fraud Prevention · Administration · French · Online Support · Phone Etiquette · Enquiries · Language Skills · Customer Service · Native French Speaker · Zendesk · System Administration · Fraud Investigations · Complaint Management · Ticketing Systems · Verbal De-escalation · Customer Retention · Advise · Quotations · Relationship Building · Customer Service Operations · Customer Relations · Professional Phone Skills · Working Experience · Chargebacks · Order Processing · Social Media · Holidays · Microsoft Outlook · Key Performance Indicators · Computer Literacy · Skilled Multi-tasker · Travel Arrangements · Service-Level Agreements (SLA) · General Data Protection Regulation (GDPR) · Clear Communications · Reasoning Skills
Customer Support Representative
AFerry
Apr 2016 - Dec 2016
9 months
Greater London, England, United Kingdom
Skills: Creative Problem Solving · Booking Systems · Problem Solving · Customer Relationship Management (CRM) · Customer Satisfaction · Customer Communication · Customer-Focused Service · Time Management · Bookings · Customer Satisfaction (CSAT) · Escalation Process · Resolutions · Purchase Orders · Contact Centers · Attention to Detail · B2C · English · Oral Communication · Telephone Manner · Customer Support · Customer Intelligence · After-Sales · Triage · Listening · Critical Thinking · Written Communication · Interpersonal Skills · Order Management · Cancellations · Diplomacy · Email · Product Knowledge · Client Relations · Customer Interaction · Multitasking · Negotiation · Resolving Issues · Travel · Fraud Prevention · Administration · French · Online Support · Phone Etiquette · Enquiries · Language Skills · Customer Service · Native French Speaker · System Administration · Fraud Investigations · Ticketing Systems · Verbal De-escalation · Customer Retention · Advise · Quotations · Relationship Building · Customer Service Operations · Customer Relations · Professional Phone Skills · Working Experience · Chargebacks · Order Processing · Holidays · Microsoft Outlook · Key Performance Indicators · Computer Literacy · Skilled Multi-tasker · Travel Arrangements · Service-Level Agreements (SLA) · General Data Protection Regulation (GDPR) · Clear Communications · Reasoning Skills
Education
Kaplan Holborn College
Bachelor of Laws - LLB
2011 - 2015
4 years 1 month