Jessica Rengifo

Coordinated multiple projects simultaneously, ensuring that all project stakeholders were informed of project status updates, timelines, and resource constraints. Developed and maintained project schedules, budgets, and resource plans using project management software such as Microsoft Project and Trello. Conducted regular project team meetings to discuss project progress and identify potential issues, and worked collaboratively with team members to develop solutions. Communicated regularly with project stakeholders, including sponsors, clients, and vendors, to provide updates on project status, resolve issues, and manage expectations. Monitored project risks and issues, and developed and implemented risk mitigation strategies to ensure project success.

Prioritize, plan and coordinate project development activities according to customer requirements Develop the overall sales and marketing strategies in close coordination with Sales/Marketing Built retention, team-building, and incentive programs Automated the Candidate application process using Hubspot + Zapier + Click up, lowering the expenses by 34% Create the newsletter strategy, copywrite it and set it up on Mailchimp. First issue with a 33.8% open rate and 2.9% clicks Define and maintain Click Up to track the OKRs across the company

Manage sms, email, and calls from patients for several medical facilities Develop training material for the pt support team Review and supervise team processes Manage and coordinate the onboarding of new team members Identify opportunities for improvement of processes Maintain constant communication between the management team in the US and the outsourcing in the Philippines Track and coach individual agent's performance to align with company OKRs

Bugfender.com 07/2020-present Noom 04/2020-present A.C. Niña Madre: Social media specialist 12/2018-03/2020 Oliviadate.com: Latam communication coordinator 06/2018-03/2020

Coordinate, assign and review the work from the data entry team Coordinate activities with other departments and clients. Prepare and submit progress reports to clients. Identify training needs and design all the training material for the company. Lead the onboarding of new employees. Manage relationships with payroll, accounting, and benefits. General people operations for the Caracas office. Establish work schedules and procedures for the data entry team. Developed and implemented the phone tree for handling incoming patient calls using Python and Twilio

Manage, Coordinate and lead the data entry group (8 people) Research, design and implement all the training material for the company Coordinate and schedule the training of new employees Improve daily procedures, lowered the rejected charges by 23%

Handle patient demographics for several facilities. Post daily charges and payments for Capital Imaging. Keep PPCP charges updates. Handle between 1000-2500 registries per day.

Marketing Department: Performing and analyzing market studies for Panama and LatAm Creating the promotional packages for the company's products Create and implement the social media strategies Sales Department: Creating the sales strategies for the company's products In charge of Customer service and the entire sales cycle

Creating content for advanced conversational classes Planning and giving in company classes for groups or individuals following E Tech's methodology (Top Notch books)