Jihane Aoun

Involved in several projects for Insurance Companies in Lebanon. • Worked closely with IT and Business users in order to identify required changes • Documented and communicated assigned work and progress to immediate project team and management • Provided weekly status update to the Management with a good understanding of the project’s life cycle • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Understood business needs and data challenges facing client’s organization and industry • Developed user stories and test cases documents to support both testing and initiation activities • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, Change requests, Training, and Configuration sessions • Assisted in system testing after every deliverable to ensure a high-end quality of pre-production upgrade • Fair knowledge in General & Life Insurance, Brokerage operations, CRM systems, Data Privacy, GDPR, and Compliance Regulations. • Projects: AXA Middle East • Reporting to Business Analyst Team Lead

Involved in several implementations, projects for retailers in The United States • Worked closely with IT and Business users in order to identify required changes • Documented and communicated assigned work and progress to immediate project team and management • Provided weekly status update to the Management with a good understanding of the project’s life cycle • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Understood business needs and data challenges facing client’s organization and industry • Developed user stories and use cases documents to support both testing and initiation activities • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, Change requests, Training, and Configuration sessions • Assisted in system testing after every deliverable to ensure a high-end quality of pre-production upgrade • Fair knowledge in Retail Operations (Pricing - Promotions - Promo Allocation - Space Planning) • Projects: - Banque Du Liban (June 2016-Jan 2017) - CVS Health (June 2015-Mar 2016) - Target Corporation (Oct 2014-March 2015) • Mission to the United States started on January 2015 to support the Onsite Team on Target Corporation Software implementation. • Reporting to Business Analyst Team Lead

Worked closely with IT and Business users in order to identify required program changes • Served as a communication liaison between the customer, support team and development lab • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Delivered consistently high-quality services to clients especially in the areas of production support • Understood business needs and data challenges facing client’s organization and industry • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Expert in Master Data Management, and Allocations • Occupied the position of Business Analyst via Soft Solutions • CVS Health is a fortune #7 • Reporting to Business Analyst Team Lead

Worked closely with IT and Business users in order to identify required program changes • Served as a communication liaison between the customer, support team and development lab • Gathered, reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions during workshops and conference calls • Delivered consistently high-quality services to clients especially in production support • Understood business needs and data challenges facing client’s organization and industry • Ensured issues are identified, tracked, reported on and resolved in a timely manner • Key Participant in functional specifications workshops, wireframe discussions , fit/gap analysis, testing plans, integration inbound/outbound requirements, Change requests, Training, Configuration sessions • Expert in Master Data Management, Promotions & Offer Management • Occupied the position of Business Analyst via Soft Solutions • Target Corporation is a fortune #38 • Reporting to Business Analyst Team Lead