John Alba

Agile Coach / Release Train Engineer (RTE) | 2019 – 2026 Clients: Walden Group (Supply Chain/WMS), Allianz, MunichRe, SAP Partnering Solutions • SAFe Continuous Improvement: Organized and prioritized continuous improvement initiatives for international SAFe trains, applying a systemic approach to resolve deep-rooted dependency conflicts (e.g., between SAP and WMS teams at Walden Group). • Team Coaching & Maturity: Coached teams and train members on agile maturity, posture, and collaboration. Deployed Belbin Team Roles assessments to balance team composition, effectively resolving chronic conflicts and increasing the "Happiness Metric" (eNPS) by 15 points. • Collaborative Facilitation: Facilitated cross-functional collaborative devices, including Design Thinking workshops (Element4) at Allianz, which optimized user journeys and reduced UAT defects by 30%. • Training & Mentoring: Mentored Product Owners and Business Owners to promote a culture of co-creation. Delivered training sessions on Agile methodologies, OKRs, and project management.

Product Owner / Service Manager for SAP Partnering Solutions. SAFe Scaled Agile with Lean Portfolio - ServiceNow Strategic Portfolio Management ServiceNow with SPM Helpdesk and ticketing improvements on SAP for Me Identity integration and management IDM (SAP) - SSO LMS / LXP use for the solution education on implementation (users)

Product Owner - Lean Agile Coach - Enterprise Agility Consultant - Change manager Product Owner for Hanna Prodigy - first Strategic AI for the market - Strategic Future AI Product Owner for SAP partnership solutions. AI powered innovative Digital Assistant. Lean Agile Product Development and Trainer. Lean Agile Delivery Manager. SAFe 6 Scaled Agile Product Owner. eCommerce Solutions - Design Systems - UX UI CX DevSecOps

Organizational Transformation supported by AI. CRM upgrade and Marketing presence with AI and chatbot. Identity Management and integration. Change Manager ITSM. Delivery. SAP applications. PM applications. HRIS, IAM, Automation processes. Bank fraud prevention and money laundry processes. Recruitment improvements and team building. Power Apps, ERP, ServiceNow, RPA, Business Intelligence CSM, Insurance, Manufacturing, Automotive, Process Management. HR HRIS HRM solutions implementation: Workday, SuccessFactors MunichRe European Commission DIGIT

Digital and Organizational Transformation Product Strategy and Vision: Define the roadmap and vision for Synergias offering, aligning with market trends and customer needs. Stakeholder Collaboration: Work closely with stadium operators, sports organizations, and internal teams to identify opportunities and develop solutions that enhance fan experiences. Market Research: Analyze industry trends, competitors, and customer feedback to ensure our products remain competitive and innovative. Product Development: Lead cross-functional teams through the development lifecycle, from ideation to launch, ensuring timely delivery of high-quality solutions. Scalability and Innovation: Drive the creation of flexible, scalable products that integrate seamlessly with existing stadium systems and leverage emerging technologies. Data-Driven Decisions: Use analytics and customer insights to refine features, optimize performance, and measure the impact of product releases. Go-to-Market Leadership: Collaborate with marketing and sales teams to define positioning, messaging, and strategies for new launches. DevSecOps. Project Management Tools: Ms Project, Azure DevOps (ADO), Leankit (Planview) Trello, Asana, Jira (15 years of use) Customer Relationship Management (CRM): Salesforce, HubSpot, SAP Hybris (Commerce Cloud), Siebel, SugarCRM Analytics and Data Visualization: Google Analytics, Tableau, Power Bi, Mixpanel, Adobe Analytics Subscription Management Platforms: Chargebee, Recurly, Stripe User Feedback and Survey Tools: SurveyMonkey, Ms Forms, Google Forms, Typeform, UserTesting Collaboration and Communication Tools: Slack, Microsoft Teams, Miro, Mural, Kahoot, Canva Roadmapping Tools: Roadmunk, ProductPlan, Jira Plans Marketing Automation: Mailchimp, Marketo

ITSM Project Manager with ITIL 4 - infrastructure and workplace ServiceNow ITSM implementation and integration with Microsoft AD and MS Exchange Mail Lean Agile SAFE Scaled Agile implementation Design Thinking, VMware vSphere, RedHat Ansible and Openshift Kubernetes, Rubrik, ServiceNow, Splunk, One Identity IAM, Microsoft AD, AWS, Cloud, Azure, Jira, Confluence, ITIL process design and implementation Cybersecurity products - Email Lean Portfolio Management implementation + OKRs + DevSecOps ISO 27001 and ISO 20000 Lean Portfolio Management Scrum + Kanban + OKR + KPIs+ SAFe Scaled Agile Digital Software Products including Mobility and Innovation Artificial Intelligence powered products (AI) eCommerce - retail - distribution - marketing - HR and R&D teams B2B2C Allianz Assistance Atlassian Tools: Jira, Confluence, X-ray, Structure, Advance Roadmaps, QA Agile Teams, Design Thinking, Future Thinking UiPath, IAM, RPA, DevOps, Ms PowerApps, Splunk LMS / LXP use for the solution education on implementation (users) - Learning Manager

Digital and Organizational Transformation SAFe Scaled Agile improvements - Team of 28 members SaaS and IaaS solutions DevSecOps, Scrum, OKRs and Lean Portfolio Management Normal, Secure and High Secure environments Working on Value Streams and ART Design Thinking, VMware vSphere, RedHat Ansible and Openshift Kubernetes, Rubrik, ServiceNow, Splunk, One Identity IAM, Microsoft AD, AWS, Cloud, Azure, Jira, Confluence, Identity integration. Normal and High Secure environments software solutions (SaaS and PaaS) implementation. Cloud solutions with Azure and AWS. ISO 27001 and 20000.

Product Owner working with a Lean Agile approach while utilizing Microsoft FIM/MIM (Forefront Identity Manager/Microsoft Identity Manager) for Identity and Access Management (IAM), along with SQL Servers, SAP SuccessFactors, and a cloud integration tool like Centrify for Single Sign-On (SSO), the responsibilities can be quite comprehensive. Responsibilities of Product Owner in this Context: 1. Defining Product Vision and Strategy: Establishing a clear vision for the IAM solution that aligns with organizational goals, ensuring it meets the needs of users and stakeholders across the organization. 2. Managing the Product Backlog: Create, prioritize, and maintain the product backlog in ServiceNow, ensuring that it reflects the most valuable features and enhancements for the SIAM solution. Collaborate with stakeholders to gather requirements and translate them into user stories that can be effectively prioritized. 3. Facilitate Agile Ceremonies 4. Stakeholder Engagement: Engaging with various stakeholders, including service providers, internal teams, and customers, to gather feedback and ensure that the SIAM product meets their needs. Communicate effectively with stakeholders to manage expectations and provide updates on product development. 5. Collaboration Across Teams 6. Performance Metrics and KPIs: Use these metrics to inform decision-making and continuous improvement efforts. 7. Continuous Improvement 8. Training and Support 9. Risk Management 10. Integration with ServiceNow: Ensure that the product aligns with best practices in ITSM and supports the overall service delivery framework. 11. Customer-Centric Focus - SIAM product delivers value and meets their expectations. 12. Creating and supporting a TEAM to develop the solution (IAM) and support them, including release management. • Scrum, DevOps, ITSM, ITIL, Microsoft 365. Centrify, SSO, integration, HRBP • Change Management Board

ITSM Project Manager with ITIL 3 - infrastructure and workplace Oracle IDM IAM solution + Microsoft FIM MIM (Identity Management) Siebel + HP Service Manager ITSM implementation and integration with Microsoft AD and MS Exchange Mail Lean Agile DevOps implementation ITIL process design and implementation Cybersecurity products - Email Lean Portfolio Management ISO 27001 + ISO 20000 Process Implementer (Monitoring and Service Desk) LMS / LXP use for the solution education on implementation (users) - Learning Manager

Digital and Organizational Transformation Change Manager ITSM Service Manager + Project Manager with ITIL 3 - infrastructure and workplace Business Intelligence with SAP BusinessObjects projects eCommerce projects ISO 27001 + ISO 20000 ITIL process design and implementation Cybersecurity products LMS / LXP use for the solution education on implementation (users) - Learning Manager