Joan Jordana

• Piloted the IT infrastructure operations management service outsourcing contract between TotalE Spain & Accenture • Accelerated provisioning of IT infrastructure services in compliance with global corporate policies, standards, processes, procedures, IT tools and materials striving to harmonize TotalEnergies IT landscape across geographies, thereby guaranteeing consistency, enhancing efficiency and improving service quality • Coordinated and assisted with Operations ecosystem activities: obsolescence, license acquisition/renewal, hardware replacement, operating system refresh cycle, security patching, ITSM tools deployment (asset discovery, monitoring security), central platform integrations, inventory & asset management, CMDB repository, automation, data quality, SLAs, audits, on-premises datacenter migration to cloud, request / incident / change mgmt., disaster recovery • Reported regularly to central HQ teams, presenting service evolution and TOM adoption • Participated in the executive, strategic and operational steering bodies (excom, comop) • Teamed up with interlocutors from strategic decision-makers to operational teams in infrastructure, cybersecurity, IT architecture, application, digital transformation, asset management, contract management, procurement, suppliers

• Led the local IT/OT carve-out migration of a development and manufacturing pharmaceutical site, as Life-Science business line was divestiture to a competitor (AbbVie) while HealthCare division remained in Merck • Managed split and migration of 200+ systems to decouple and isolate business lines prior to LS transfer ownership • Created strategy, roadmap, schedule, detailed project plan, resource allocation, contingency and cut-over activities • Conducted daily progress with task owners, evaluated readiness assessment, continuously refined plans based on status and evolving priorities, coordinated with stakeholders to ensure smooth execution • Identified and managed internal/external dependencies and risks. Handled escalations to governance bodies • Delivered reports, developed KPI-driven dashboards, attended weekly steering committees • Certified migration compliance with technical, validation, and quality assurance standards • Collaborated closely with Global IT to manage infrastructures (network, servers, workstations, backups, Active Directory, file shares), some infrastructure being duplicated, other shared between entities, as well as requiring rigorous synchronization between applications and associated infrastructure during migrations • Complex mission marked by contractual, organizational and technical challenges: large scope driven by time-constraints (high penalties if delivery delays), confidentiality restraints, unmotivated workforce redundancies, limited cooperation, uncertainty, physical coexistence of independent and shared environments, extensive stakeholder base

• Steered project portfolio governance of a global transformation program for Workplace department • Led monitoring and reporting of program and project business cases: investment, roadmap, maturity level, efficiency savings, sign-off, scope expansion, standardized reports • Systematically tracked project status, time tracking, actuals, budgets, forecast landings, KPIs, trends, dependencies • Ensured program reporting integrity, consistency and alignment across multiple departments. Enforced PMO policies • Animated steering committees: portfolio construction, secure funds, arbitration, prioritization, risk assessment • Piloted existing request management process. Focal point for escalation process. Expanded product and service catalog. Onboarded new organizations. Trained employees. Designed a demand management governance framework, including resource capacity planning, to centralize requests, project workload and plan accordingly • Promoted team collaboration and streamlined communication • Collaborated closely with directors, portfolio managers, product managers, program and project managers, service managers, operations, finance and cost controllers

- Directed IT projects worldwide as part of the company’s digital transformation program - Evaluated, developed & deployed solutions in transversal areas: IoT, virtual reality, business intelligence, web app, mobile, data analytics, machine learning, artificial intelligence, digital twin, imagery, hosting (in-house, cloud, SaaS) - Applied a new digital governance model ensuring compliance with best project management practices - Managed end-to-end IT change management process - Monitored and reported projects/program progress to stakeholders and Steering Committees

- Led international projects and tracked progress of a multi-million digital transformation program - Managed worldwide cross-functional and transversal teams - Deployed call centers, telephony, CRM and digital tools to the Customer Service department - Embraced technology, processes and organization - Migrated partners to corporate architecture (private global network and cloud services) - Regionalized and virtualized platform services into central global hubs - Implemented change management and coordinated business units and IT teams - Drove projects end-to-end: engaged stakeholders, analyzed needs/gaps, negotiated scope, planned project, validated architecture, implemented customized solutions, integrated systems, migrated legacy, monitored and reported progress, supervised go-live, handed over to operations - Built-up operational and delivery capabilities for the Digital Transformation Services department: deployment frameworks, templates, roadmap, audits, KPIs, upskilled team members, knowledge management repository

- Assisted with the IT design and implementation of an online crowdlending business for SME's - Headed personnel and services at events - Researched, evaluated, invested and administrated assets in the financial markets - Prospected, purchased and renovated properties in the real estate sector - Created a medical center

Managed innovative and highly complex projects to blue-chip organizations across diverse market sectors including financial services, retail, telecommunications, services and aerospace for the Accenture Technology Consulting division across the EMEAI region. MAIN PROJECTS DELIVERED: - Directed the technology stream of a massive outsourcing program in which call centers, back-office work, software development and support were migrated from UK to 2 new multi-client solution centers in India (Bangalore & Mumbai) - Audited the existing wifi network and associated devices in 600 buildings for a large UK retailer, designed new IT blueprint architecture and operational scenarios, performed vendor bids and supervised the deployment of pilot sites - Articulated the IT strategy plan of the European aeronautic, space and defense conglomerate - Deployed a network management platform for a pan-European Digital TV cable operator - Implanted an industrialized process to outsource Telecom Expense Management (TEM) services from worldwide international clients to a global solution center in eastern-Europe - Created a business continuity and disaster recovery plan - Replaced the corporate access network in all Accenture’s European national head-offices - Rolled-out a Remote Access Service (RAS) architecture for 800 users - Conceived a Virtual Private Network (VPN) architecture - Defined a global enterprise IP node naming standard - Deployed an IP address management tool - Implemented an automated solution to synchronize the internal clocks of all enterprise IT systems - Participated in the conception of a B2C portal - Produced several business cases - Provided support to HHRR department to create a recruitment plan, screen profiles, conduct interviews, apprise candidates and recommend nominates - Taught 2 Accenture internal courses in USA and UK attended by 300 consultants each. Subjects: 'Core Consulting School' and 'Infrastructure Design School'.

- Evaluated inventions to verify the level of technical innovation and assess their commercial viability - Managed application registration to patent agencies - Boosted the relationship between the Research department and the Intellectual Property Rights department

- Participated in the development of new global standards for mobile communication systems (UMTS, WLAN, LMDS) - Investigated wave propagation characteristics in high frequency radio channel bands (2.5, 5, 28 and 40 GHz) - Contributed to the deployment strategy of LMDS networks - Carried out field trials to model the behavior of LMDS and Wifi networks in both indoor and outdoor environments - Wrote articles for E.T.S.I. and other international telecom standardization forums

- Installed hardware and software designated to control large processes for automation and robotics - Performed integration and stress tests - Prepared customer documentation - Provided post-sales support

- Trained at professional level in the swimming club and in the national center for elite athletes - National and regional champion many times in several categories - Selected by the national team to compete in international tournaments - Appointed Spanish national team captain - Appointed club team captain