Joan C.

Driving business development and strategic partnerships for a technical-creative studio delivering show design, motion graphics, and immersive AV experiences for hospitality, nightlife, and live entertainment venues. Leading commercial growth initiatives across Europe and international markets.

• Entrepreneurial founder of a pioneering drone services company established in 2015. • Provided comprehensive drone solutions to diverse industries, including time-lapses, hyper-lapses, event coverage, construction projects follow up. • Pioneered drone applications for construction monitoring, rescue operations, and other innovative use cases.

• Led cross-functional IT and CRM transformation initiatives across Retail and Telco environments, supporting global platforms, operational stability, and user adoption across multiple markets. • Managed stakeholder relationships and business requirements end-to-end, ensuring smooth delivery, strong user experience, and high customer satisfaction. • Supported the rollout and stabilization of a global e-commerce platform operating in 13 countries, coordinating phased launches, incident resolution, and post-launch support. • Led international teams across Spain, UK, and India, aligning technical delivery with business needs in agile environments (Jira, ServiceNow, SAFe). • Drove Salesforce Sales, Service, and Marketing transformation initiatives for enterprise Telco accounts, focusing on adoption, training, process improvement, and change management. • Led CRM adoption and rollout programs impacting internal sales teams, partner networks, and service operations, supporting over 1,500 users. • Collaborated closely with business and operational teams to improve workflows, platform usability, and customer-facing processes. • Contributed to platform evolution initiatives including loyalty program applications and digital customer experience improvements.

• Owned client relationships from discovery and implementation through ongoing account growth and customer retention. • Delivered upselling and cross-selling initiatives focused on Salesforce consulting services, CRM improvements, and platform expansion opportunities. • Provided functional support and advisory services to customers using Salesforce CRM solutions, ensuring alignment between business needs and platform capabilities. • Generated €1M+ Salesforce project pipeline while maintaining long-term enterprise account relationships.

• Generated an average monthly pipeline of ~€250K through outbound enterprise prospecting and strategic account engagement. • Maintained 40+ outbound calls daily while consistently qualifying 10–12 new opportunities per month. • Closed 8+ deals monthly and achieved top performer recognition during consecutive quarters. • Developed strong C-level relationships across construction, professional services, hospitality, and general industry accounts.

• Results-driven Account Executive with a proven track record of generating sales opportunities and delivering value to clients in the technology industry. • Successfully sourced and qualified SAP projects through targeted outbound sales efforts. • Leveraged a vast candidate database to identify and match qualified consultants with project requirements. • Achieved consistent results in generating new business and expanding the consultant network. Demonstrated exceptional work ethic and ability to handle a high-volume workload.

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