Joanna Wozniak

Supported the implementation and post Go-Live adoption of global LMS (360Learning) and TMS (Training Orchestra) across worldwide markets (APAC, North America, Europe). Produced data-driven insights to support decision-making, tracking key metrics such as user logins, UAT success rates (90% completion rate), and feedback scores (e.g., ICAP), enabling continuous optimisation of adoption performance. Led User Acceptance Testing (UAT) activities with a network of 200+ Change Champions, ensuring alignment with business requirements and target operating model. Analysed user behaviour and feedback to identify root causes of adoption challenges and recommend corrective actions to improve engagement and compliance. Conducted lessons learned (REX) sessions and contributed to continuous improvement cycles to enhance post go-live adoption outcomes. Designed and delivered targeted training and communication initiatives (user guides, video tutorials, best-practice sessions, Q&A events), including demo training webinars for 3,000+ end users across 20 countries, significantly increasing user adoption and engagement. Collaborated with HR and project teams to ensure alignment of local execution with global processes and seamless integration of systems into business workflows.

• Led change management for a global ERP (Workday & M3) transformation across Supply Chain and Finance, delivered in 3 rollout waves across Europe, North America, and the UK (including Switzerland, France, Germany, Austria, Spain, Canada, and Miami). • Defined and executed end-to-end adoption strategy aligned with target operating model, ensuring consistent deployment across regions and business units. • Managed a network of ~70 Key Users and delivered 100+ training sessions per wave, supporting 100-1,000 end users per rollout and driving operational readiness. • Designed and implemented adoption measurement framework (knowledge tests, self-assessments, and 3 change barometer surveys per wave) to track readiness, adoption risks, and user engagement. • Monitored post go-live adoption and performance, led hypercare support, and drove continuous improvement through REX (lessons learned) cycles and executive reporting.

Supported SAP Finance & Supply Chain deployment across Europe and the Middle East within a large-scale transformation programme, ensuring adoption readiness across multiple business units. Designed and delivered structured training waves including e-learning, solution awareness sessions, and UAT training, facilitating 50+ sessions per wave over 3 weeks for Key and End Users. Led change impact analysis, stakeholder engagement, and adoption tracking, identifying risks and improvement areas throughout deployment and stabilisation phases. Developed Power BI adoption dashboards, supported post go-live issue resolution via JIRA, and contributed to governance reporting and senior stakeholder updates.

- Identifying the population affected by the project and formalising the types of impact (role, working method, tools) - Identification of major resistance points - Developing a strategy of support to change: mobilization of teams, communication plan, training plan, coaching and support - Leading the realization of the action: coordinate all the actions to be carried out by the group or local teams and make sure that they produce the expected deliverables of the change - Setting up and monitoring the evolution of the indicators of success of the implemented change (adhesion of the teams impacted with the new tool, new process, new organization)

● Recruitment Project Outsourcing ● International Recruitment Summits ● Talent Pipelines ● Candidate Liaison Officer: initial point of contact for candidates involved in recruitment projects (summits, online events, other specific projects...). ● Providing relevant information before and after the events to the project / summit’ participants ● Collecting and analyzing candidates’ feedback after the events ● Responsible for searching ideal candidates using various channels such as job boards, advertising, social media etc. ● Job postings, emails for marketing purposes, updates of the website, support with the selection.

● Administrative management of the office. ● Realization of office orders ● Preparation of information materials, brochures and flyers ● The implementation of the communication strategy focusing on specific target groups ● Order marketing materials ● Translations Polish-English, English-Polish ● Coordination of marketing activities