Joel Muwanguzi
Help Desk Support Technician
Salary / Daily rate
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Help Desk Support Technician with 5+ years of expertise in technical troubleshooting and customer service excellence. Proven experience in networking, data tracking, and resolving complex technical issues while maintaining high customer satisfaction. Ready to provide reliable IT support and exceptional service for your business needs.
Work experience
Help Desk Support Technician
LMCC
Aug 2019 - Present
7 years 3 months
Mukono, Uganda
Skills: Technical Support · Customer Service · Troubleshooting · Customer Experience · Networking
Tracking Officer
Vuga Boda Yo LTD.
Feb 2021 - Oct 2021
9 months
Mutungo hill road, Sentogo close, Kampala
Skills: gained valuable experience in tracking and monitoring of trackers · Customer Experience · gained valuable experience in data collection and loans collection · learnt how to Work as part of an important team that is responsible for the customers satisfaction
Education
Asean Online Education AOE
Diploma
2022 - 2022
10 months
VICTORIA UNIVERSITY
Certificate
2020 - 2020
7 months
Aptech Computer Education Uganda
COMPTIA
2019 - 2019
4 months
MUYENGA HIGH SCHOOL
U.C.E
2010 - 2015
5 years 1 month