Johan Benjamin

• Screened and shortlisted candidates for various call center roles, enhancing the quality of hires. • Conducted initial interviews, both via telephone and face-to-face, to assess candidate suitability. • Managed end-to-end recruitment processes in alignment with Capita policies, ensuring compliance and efficiency. • Facilitated onboarding sessions, leading to a smoother integration of new hires into the company culture.

• Collaborated with the QA team to align training materials with performance metrics, enhancing team efficiency. • Conducted phone interviews to assess candidates' skills and experience, ensuring a strong talent pipeline. • Implemented innovative sourcing strategies, reducing time-to-hire by 30% through effective use of job boards and social media.

• Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business. • Managed high-stress situations with professionalism, effectively resolving disputes and conflicts. • Improved customer satisfaction by delivering accurate information and timely responses to inquiries.

• Provided individualized and group advising on academic programs, aligning with students' interests and career goals. • Enhanced student retention through personalized guidance and targeted intervention plans for at-risk students. • Coordinated resources across departments to deliver comprehensive support solutions for students in need.

• Resolved customer complaints with empathy, enhancing loyalty and repeat business. • Managed high-pressure situations with professionalism during conflict resolution. • Implemented a rewards program to strengthen customer relationships and drive repeat business. • Participated in training programs to improve product knowledge and customer service skills.