Johann CRENEGUY
Customer Specialist
Salary / Daily rate
Vannes, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer relations specialist, with experience in support, project management, and Customer Success, committed to helping clients adopt and fully benefit from digital solutions. Backed by a technical background as a full-stack developer, I bridge the gap between users and technical teams with ease.
Work experience
Technical Support Specialist
Reputation
Jan 2024 - Present
2 years 10 months
Remote
Customer-oriented technical support specialist with strong skills in SaaS environments. Focused on API and SFTP integrations as well as front-end debugging (HTML, CSS, JavaScript). Operated entirely in English, acting as a bridge between users, product, and engineering with clarity and efficiency. * Handled daily inbound requests and technical issues via email, chat, and phone, in English only * Specialized in technical topics including API integrations, SFTP automation, and HTML/CSS/JavaScript debugging * Diagnosed complex bugs, reproduced and documented issues, and escalated them to Product and Engineering teams * Managed the full incident lifecycle and maintained clear communication with clients throughout * Assisted with technical onboarding for new users and contributed to internal documentation and FAQs Environment: SaaS platform, multi-location clients, CRM tools, browser dev tools, ticketing systems, international support
Wizaplace
Jan 2019 - Aug 2022
3 years 8 months
Lyon, France
Customer Support Lead
Nov 2020 - Aug 2022
1 year 10 months
Lyon, France
* Support and management of a team of 3 Customer Support * Processing level 1 requests * Inter-departmental exchange with specialized teams (technical, sales, product, legal, etc.) for processing level 2 requests * Use of the Jira tool for monitoring TMA and customer support (KPI monitoring, quality assessment, qualification and prioritization) * Implementation and monitoring of SLA on the TMA part * Management of internal and external meetings (customers, service providers, partners) * Writing documentation and creating video tutorials on using the software * Use of the following tools: ** Jira (internal TMA management) ** Jira Service Desk (customer TMA management interface) ** Confluence (documentation) ** GitHub (deployment of developments and fixes) ** Postman (allows you to interact with the software API and guide customers on its proper use)
Lead Customer Success Manager
Nov 2019 - Dec 2020
1 year 2 months
Greater Lyon Area
* Support and management of a team of 5 Customer Success Managers * Monitoring of projects by collaborator with an organization of schedules by client * Project KPI monitoring * Management of internal and external meetings * TMA management and software support, qualification and prioritization of requests
Customer Success Manager
Jan 2019 - Dec 2020
2 years
Greater Lyon Area
* Portfolio of 10 clients * Onboarding of new clients * Support on the use of the software * Project management on the specific integration of a front associated with the software * Monitoring of project KPIs
Développeur web
Gfi Informatique
Feb 2016 - Jan 2019
3 years
Lyon, France
* Back and front development of Magento 1 & 2 projects * Technologies used: PHP, HTML, CSS, JS, Jquery, Git, Ansible * Customer support and TMA management
Développeur web
Ecole IPSSI / Groupe IP-Formation
May 2015 - Mar 2018
2 years 11 months
Lyon, France
* Learning HTML5, CSS3, JavaScript/Jquery, PHP, MySQL languages * 10-week internship in a company, redesign of the existing “HandiWorld” WordPress website * Use of BootStrap frameworks (good skills), Zend and Symfony (concepts) * Creation of a portfolio based on the knowledge acquired
Développeur site web
Projet personnel
Jan 2015 - Jan 2016
1 year 1 month
* Personal Prestashop project
Développeur web
HandiWorld
Jun 2015 - Aug 2015
3 months
Lyon, France
As part of PHP/MySQL training at the IP FORMATION training center in Villeurbanne, I am currently doing an internship in the HANDIWORLD association, a non-profit association sharing the experiences of families experiencing disabilities. Development, updates and improved interface of the association's website, with the aim of reaching more people and being more visible on social networks.
Développeur Web Formation
Ecole AFIP
Jan 2015 - May 2015
5 months
69100 Villeurbanne, France
* Learning HTML, CSS, JavaScript/Jquery, PHP, MySQL languages * Creation of a first website covering the knowledge acquired during this training "www.easycalifornia.fr
Manager bar/restaurant
Big Easy BBQ & Crabshack - London
Jan 2012 - Jan 2014
2 years 1 month
London, UK
* Manager of a team of 5 bartenders * Management of orders and weekly inventory * Creation of new drink menus frequently
Manager restaurant
La taverne du croissant
Jan 2011 - Jan 2012
1 year 1 month
Paris, France
* Team of 4 people * Bar order/inventory manager * Cash counting
Superviseur de bar
waxy O'connors londres
Jan 2010 - Jan 2011
1 year 1 month
London, UK
* Management of a team of fifteen bartenders * Customer relations manager
Education
IT-Akademy
RNCP Niveau II - Développeur Full Stack
2016 - 2018
2 years 1 month
Lycee Alcide d'orbigny
Baccalauréat
2004 - 2007
3 years 1 month