Johannah Buhagiar
Customer Service Specialist
Salary / Daily rate
Freelance, open to permanent contract
Languages
About me
Intro
Customer Service Specialist with 3+ years of experience in gaming and hospitality industries. Expert in complaint resolution, fraud prevention, KYC verification, and VIP customer management using Zendesk and Jira. Delivering exceptional customer experiences with proven skills in GDPR compliance and retention strategies.
Work experience
Customer Support Agent
Superbet
Oct 2024 - Jul 2025
10 months
Malta · Hybrid
St.Julians
Customer Service Specialist
Sanjow
Mar 2023 - Oct 2024
1 year 8 months
Valletta, Malta
Answering inbound Calls Solving Customer queries and issues in a timely Manner Complaints Handling and solutions GDPR Subject Erasure process
Customer Service Agent
Paddy Power Betfair
Jan 2022 - Oct 2024
2 years 10 months
Malta/remote
Skills: Zendesk Support · Customer Loyalty · Time Management · Microsoft Office · Customer Experience · Service Operations · Yoda · Organization Skills · Troubleshooting · English · Casino Promotions · Customer Satisfaction · Live Person · Fraud Prevention · Jira · Fraud Investigations · KYC Verification · VIP · Problem Solving · Interpersonal Skills · Fraud Detection · Complaint Investigations · Workload Prioritization · Analytical Skills · Zendesk · Soft Skills
Call Center Representative
Radisson Blu
Mar 2007 - May 2008
1 year 3 months
Malta · Hybrid
conducting cold calls to UK citizens, selling cheap holidays to promote our timeshare resort. Assisting in flights booking for customers. After sales follow-up and tackle any objections that arise.
Education
Maria Regina High School
Online Marketing
2009 - 2013
4 years 1 month