Jonathan BOILARD

Introduction

With over 15 years of professional experience spanning IT support, retail payment solutions, and international project management, I have built a career on delivering complex solutions with precision, fostering trust-based relationships, and driving impactful results across multicultural environments. I specialize in project and team management, having successfully led large portfolios with 15+ concurrent projects across Europe. My approach combines structured methodologies (Agile, MS Project, Jira) with a people-first mindset, empowering teams to perform autonomously while achieving business objectives. Key Achievements: Leadership: Managed a technical support team during expatriation, driving continuous improvement and streamlining technical operations, leading to enhanced customer satisfaction. Innovation: Designed and implemented knowledge-sharing tools, boosting efficiency and ensuring consistent collaboration across internal and external stakeholders. Crisis Management: Rescued critical projects, stabilizing Tier 1 accounts and securing successful delivery on time and within budget. Operational Excellence: Spearheaded the replacement of 1,200 devices across 230 stores, ensuring minimal disruption and operational readiness for future migrations. With a strong foundation in mathematics and a natural aptitude for logical problem-solving, I thrive on making complex challenges simple and actionable. I value transparent communication, adaptability, and a collaborative approach to deliver meaningful outcomes. Currently, I’m seeking a leadership role as Head of Operations or Senior Project Director, where I can leverage my expertise in team building, technical project delivery, and cross-functional collaboration to drive organizational success. Feel free to connect or message me to discuss opportunities or industry insights—I’m always open to meaningful conversations.

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