Jonathan De Loose

• Review and adapt all existing processes • Handle transition from previous project team and new • Manage planning & forecast • Ensure resources availability • Anticipate operational impact & needs • Optimize resource needs for other projects • Make sure project goals are reached • Provide deliverables report for Operation meetings • Manage financials (actuals & forecasts) • Check and validate expenses notes • ...

• Assist in the offer creation process • Organize International Hardware RollOut (Planning & follow-up) • Assist in recruitment of a team composed by 10 Technicians (IMACs) • Coordinate rollout on-site and report progress to the client • ...

• Monitoring overall performance of services • Communicate around issues and improvement opportunities • Ensure operations teams are aware of changes and prepared • Ensure resources availability • Anticipate Project operational impact & needs • Analyse & propose possible scope changes & contract changes • Service reporting and sponsoring service delivery meetings • Make sure SLA are achieved and monitoring KPIs • Make sure contract goals are reachable and reached

• Lead a team composed of 10 technicians by planning interventions (Requests & Incidents) • Manage hardware stock (CMDB reporting + physical stock) • Handle all upcoming requests/demands for projects (LifeCycle Mgmt & Day-to-day) • Project Support (ex: RollOut W7, FlexiWork (Shared Workplaces), Teleworking, Unified communications) • Anticipate on all hardware needs/demands within projects/day-to-day • Organize meetings to improve work process with other support teams • Pro-active checks between CMDB & SCCM • Participate to BCP/DRP tests & scenarios • Creation of procedure for customers or/and Service Desk colleagues • Handle deliveries to/from outside stocks (KDL, Osiris...) • ...