Jonathan Leroy

•    Led product strategy, roadmap definition and feature prioritization for a Field Service Management SaaS platform (web + mobile) for trade and maintenance businesses (plumbing, HVAC, electrical). •    Conducted business analysis workshops to identify operational pain points and translate them into product requirements. •    Defined functional specifications, user stories and process flows covering quotations, scheduling, dispatching, invoicing, reporting and workforce management. •    Coordinated development teams, QA and sprint planning across the full software lifecycle. •    Structured client onboarding and operational templates (quotes, work orders, maintenance plans, BI dashboards), reducing administrative effort by ~30%. •    Managed the product lifecycle from concept and market validation through MVP delivery and live launch.

•    Led the digital transformation of a logistics operation: redesigned end-to-end operational processes across order management, dispatching, pricing and carrier management, acting as Product Owner between business and development teams. •    Owned B2B system integration projects connecting the platform with the IT systems of major enterprise retailers in electronics, appliances and home goods. •    Served as interface between business, technical teams and enterprise clients, gathering and defining both functional and technical requirements. •    Mapped cross-system data flows and led discussions around APIs, ERP, OMS and TMS to ensure reliable order and operational data exchange. •    Designed the target functional architecture and specifications for a Transportation Management System (TMS), formalizing process flows in BPMN. •    Coordinated development with technical teams, supervised testing and validation phases through to production, and managed delivery from discovery workshops to deployment.

•    Designed and implemented scalable go-to-market processes, lead-generation workflows and reporting frameworks supporting company growth. •    Built the sales operations ecosystem end to end: CRM structure, prospecting workflows, pipeline governance and KPI monitoring. •    Acted as cross-functional coordinator between clients, internal operations teams and a nationwide network of service vendors. •    Ran data-driven diagnostics (asset tagging, vendor mapping) to design consolidation plans that reduced downtime and improved service delivery. •    Produced executive reporting and performance dashboards to support business and operational decisions. •    Generated $800K+ in new business revenue as a direct outcome of the structuring, processes and reporting put in place.

•    Built an end-to-end last-mile delivery platform for bulky goods combining a mobile app, in-store kiosks, an Order Management System and a nationwide courier network. •    Owned product design and operations architecture across logistics, dispatching and live order tracking. •    Used BI tools to optimize routing, monitor delivery performance, measure NPS and analyze zone coverage. •    Secured strategic partnerships with Decathlon, Miele, Fnac-Vandenborre and Maisons du Monde; scaled from MVP to growth.

Built performance dashboards for pharmaceutical labs and pharmacy networks using Tableau

• Led business requirement analysis and feasibility studies for digital acquisition and pre-processing systems. • Delivered data analysis, reporting, and dashboards using MS Power BI for internal teams and client-facing projects. • Implemented SAP-CAI chatbot for a major Swiss insurance provider to streamline customer service operations. • Designed conversational flows, managed defect resolution, and delivered client handoff and documentation. • Facilitated end-user training workshops and ensured platform adoption through structured onboarding. • Applied NLP techniques and chatbot architecture understanding to improve UX and service automation.