Jonathan Schoepfer

Region workscope: Worldwide Key customers: Rwandair, Mongolian Airlines, Air New Zealand, LATAM, Emirates, China Eastern Airlines Responsibilities: • Set-up a Customer Training Center organisation, team and processes • Benchmark other Safran entities to implement the best practices • Create and promote Safran Seats training catalogue to customers worldwide • Manage all customers RfQ until training completion and payment • Increase the training sales turnover with a target to multiple by 3 the revenues ATA workscope: • ATA 25 Equipment/furnishings (Seats products) Programms: ALL

Region workscope: Africa, Turkey & India Key customers: Ethiopian, Rwandair, El Al, Air Mauritius, Turkish, Indigo, Air India, Akasa Air Responsibilities: • Set up a regional Fied Support organization, hire & manage a team (3 staff) located in Delhi & Toulouse • Define the team workload VS capa planning and establish priorities on weekly basis • Escalate to Top Management highly critical topics based on onsite intel • Develop and promote seats spares, repair and services in the region • Support seats demonstrations during Linefit and Retrofit Bid campaigns • Manage seats refurbishment support in several MRO locations at aircraft delease • Assess and define the region overheads in the Mid Term Plan • Create a framework contract with sub-contractors used on regular basis • Assess the feasibility of local Repair Shop in India and propose a Business Plan ATA workscope: • ATA 25 Equipment/furnishings (Seats products) Programms: ALL

Region workscope: Europe & Africa Key customers: Lufthansa, Air Dolomiti, Austrian, HOP, Ryanair, Helvetic Responsibilities: • Focal point for the implementation of a SB released following an Airworthiness Directive • Prospect for new MRO/suppliers to support this major AD retrofit • Select suppliers to optimize the SB implementation costs & performance • Follow-up of suppliers costs to keep the forecasted budget • Follow-up of suppliers performance to reach the project milestones • Coordinate with Quality Manager to ensure that the remote Part145 station is opened in accordance with the Maintenance Organization Manual and Authorities guidelines • Coordinate with Team Leaders onsite to ensure the work completion on time for CRS • Create Safran Seats process for Working Party implementation at Field Support level • Establish framework contract for sub-contractors used by Safran Seats • Ensure HSE requirements are respected during each Working Party • Perform a risk assessment before the start of each WP ATA workscope: • ATA 25 Equipment/furnishings (Cabin & Seats products) Programms: • Bombardier CRJ • Embraer ERJ

Region workscope: Middle East, Africa & Europe Key customers: Emirates, Etihad Airways, Saudia, MEA, Air Tanzania, Qantas Airways, Virgin Atlantic, Finnair, Air France, KLM, SAS Responsibilities: • Support customers during the Entry Into Service of Safran Seats & Cabin products • Perform on-site Customers trainings on Safran Seats Actuations Systems • Provide on-site Technical Support on Safran Seats & Cabin products: Troubleshooting electro-mechanical systems on-wing, identification of design and quality in-service issues (including reporting to engineering teams to support the root cause analysis), act as a technical focal point and facilitator with the operator • Manage ressources of the Working Parties (evaluation of Workload versus Capacity to define the sizing of the team, kits/spares supply, tools availability) • On-site Team Leader and supervisor during Working Party • Maintain a macro overview of ongoing projects • Create and share reports, ensuring that the status is communicated regularly in accordance with the Field Support processes (intervention reports, dashboards) • Ensure compliance of reworks with EASA / FAA Part145 regulations as well as the quality standards of MRO / Airlines • Evaluate any blocking point requiring management intervention before escalation • Maintain the Key Performance Indicators at the level defined in the mission objectives (interventions performed within the customers' requested timeframe, SoC / EASA Form released on time, budget targets, customer satisfaction) ATA workscope: • ATA 25 Equipment/furnishings (Cabin & Seats products) • ATA 44 Cabin System Programms: • Airbus A220/ A320/ A330 MRTT/ A340/ A350/ A380 • Boeing B787/ B777