Jong Hoa CHONG

🏬 Experience at Uniqlo During my experience at Uniqlo, I was committed to providing impeccable customer service, inspired by Japanese standards of excellence and attention to detail. I developed a strong knowledge of the products to highlight the most relevant selling points and effectively guide each customer in their choices. 🌟 Skills Developed • Versatility & Adaptability : I was often called upon to cover for absent colleagues and reorganize product displays in the store to optimize the shopping experience. • Delivery Management : From receiving goods to carefully checking packages, I ensured the availability and quality of the products offered. 🚀 What This Experience Brought Me • Enhanced sense of service • Strong professional rigor • Ability to work as part of a team in a dynamic and demanding environment This experience at Uniqlo allowed me to embrace the Japanese culture of service and bring real added value to both the team and the customers.

🏬 Experience at a Lafayette Pop-Up Store Within a Lafayette pop-up store, I quickly adapted to various sales tools and software, optimizing both transaction management and the overall customer experience. 🌍 Working in an International Environment • Used my skills in English and Chinese daily to welcome, advise, and build loyalty with a diverse clientele. • Adapted to a wide range of customer profiles, ensuring personalized service. 🗣️ Communication & Engagement • Demonstrated excellent communication skills, especially in capturing children’s attention and creating a friendly, dynamic atmosphere. • Organized activities and interactions to make the in-store experience memorable. 🤝 Team Spirit & Positive Atmosphere • Actively contributed to team cohesion and spirit. • Helped foster a positive work environment, supporting the achievement of common goals. This experience allowed me to develop my adaptability, cultural openness, and ease in navigating demanding multicultural settings.

🛒 Experience in Sales and Team Management During my experience, I developed a strong command of the company’s sales techniques, such as icebreakers, to capture customers’ attention and optimize their in-store experience. 👥 Management & Training • Managed and trained new team members • Ensured their smooth integration and shared best practices to guarantee quality service 📋 Precision & Operational Management • Strictly applied procedures for exchanges and refunds • Closely monitored customer feedback to improve satisfaction 📦 Stock Management & Anticipation • Proactively managed inventory: anticipated orders based on bestsellers, forecasts, and store needs • Ensured optimal product availability to support commercial performance This experience allowed me to strengthen my skills in management, operational management, and customer relations, while developing my sense of organization and anticipation.

Of course! Here’s your text translated into English with light Markdown formatting: As part of my work, I conduct research and analysis of client needs in order to offer tailor-made web solutions. I design the project specifications, advise, and support clients throughout the entire project. • Website creation • Development of custom WordPress themes and plugins • Web integration and development of PHP/MySQL modules tailored to specific needs I also handle content writing for the website and ensure its SEO optimization. Thanks to my versatility, I provide comprehensive support-from project definition to launch-while ensuring ongoing follow-up and client satisfaction.