Joon SHIM

■ Proxy Product Owner | RATP Digital Factory | TRAD.IV.IA - Translation of Passenger Information through AI ■ ● Product backlog management, roadmap updates, user story writing, user story prioritization, facilitation of Sprint Demo and Sprint Review ceremonies ● Continuous multimodal deployment of the Traveler Information (TI) translation solution using Artificial Intelligence (AI) across Metro, Rapid Transit, and Tramway transport modes of the Paris RATP network for over 8,900 business users ● Implementation of solution migration from Text-to-Text to Microsoft Azure AI – Custom Translator LLM solution ● Management of the device for creating and training a custom AI model speaking 7 languages across various services (StoT, TtoT, TtoS) ● Design and implementation of a business process enabling continuous improvement of transcription and translation quality through retraining of custom neural models

■ Engagement Manager & Proxy Product Owner | RATP Digital Factory | TRAD.IV.IA - Translation of Passenger Information through AI ■ ● Led end-to-end product development and deployments of the solution for the entire subway network in Paris (Central Control Station, PA System & Screens in stations, Mobile devices for Agents in stations) ● Defined the Product Roadmap, Epics, Features and User Stories while managing and prioritizing the Product Backlog ● Empowered and aligned cross-functional & development teams to apply Agile methodologies (Scrum) through the entire lifecycle from ideation to delivery (CI/CD) ● Conducted research and gathered information from end-users to enhance customer satisfaction (user-centric) ● Collaborated closely with stakeholders, including executives (Steering Committees) ● Facilitated effective communication and coordination within the development team, ensuring clear understanding of product requirements and timely delivery. ● Coordinated internal & external partners for the implementation of Neural Networks AI models (Systran – Text-to-Text translation & Microsoft Cognitive Services – Speech-to-Speech & Text-to-Speech)

■ Business Analyst | Air France-KLM | CargoHandling ■ ● Contributed to the replacement of the historical Warehouse Management System (WMS) (30 years) by the solution "iCargo" / interfacing of the Industrial Means (AGV-Automated Guided Vehicles) ● Lead various projects following the phase-out of the WMS peripheral applications (Impact analysis, feasibility studies) ● Coordinated the different stakeholders (business teams, IBS editor (India), KLM counterparts (Netherlands), transversal project teams (peripheral applications), AFKL internal IT team) ● Formalization of the Changes Requests for their commissioning (Studies, Analyses, Quotations, Sign-off) ● Supported to deliver a project outline to interface the application Sodexi (Express Freight/Priority Treatment) with the new WMS (iCargo) ■ Product Designer (UI/UX) | La Poste Réseau (French National Post Office) | Smarteo BP - Mobile App solution used by counter clerks at post-offices ■ ● Delivered functional requirements for Front & Back office functionalities (Specialist of Mail & Parcel Service application - Shipment, Collect, Track & Trace, covering 85% of Post Office Clerks’ activities ● Produced deliveries (analysis & statement of needs, requirements specifications, feasibility studies, UI/UX design kit modeling (Figma) ● Conducted and coordinated follow-up committees, scoping workshops, product backlog refinement, user workshops, etc. ■ Functional & UAT Sotware Tester | La Poste Réseau (French National Post Office) | Smarteo BP - Mobile App solution used by counter clerks at post-offices ■ ● Designed and elaborated Functional Testing strategies, User Acceptance Testing (UAT) Test Plans, Scenarios and Test Cases ● Executed and automated UAT Tests ● Optimized test automation process (SeeTest Automation, Java through Eclipse, VBA, etc..) ● Defected logging and tracking on Mantis & JIRA, Bug Fixing ● Animated weekly workshops in order to review test reports ● Delivered UAT Sign-off before each release

■ BA Product Marketing - Transportation Team | eSW&P (embedded Software & Product) | THALES (Formerly known as Gemalto) ■ ● Supported transport marketing team in following through established marketing requirements for product developments/enhancements ● Successfully maintained a competitive market intelligence with regular presentations on competition benchmarking, transport market analysis, technology & trends (Diverse areas such as: SmartCards / RFID & NFC Technology, Secure Elements, TSM/TSH, Smartphones & Wearables, Mobile & OS specs, Cloud & HCE, Mobile Payments) ● Consolidated and expanded existing database to better qualify opportunities in transport ● Supplied monthly transport Dashboard reporting ● Contributed to communication tools such as transport-dedicated web pages, customer testimonials, etc. ● Participated in organizing internal and external events ● Conducted data Crunching from market analysis (Gartner, ABI Research, Forrester, etc...) and external sources (GSMA, specific industries news, digital media websites, etc...), for use in presentations, sales tools and business opportunity reviews