
Jordan Chevalier
Expert Salesforce - Senior Admin & Data Architect
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Paris, France
Freelance
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À propos
Introduction
⚙️ Expert Salesforce & sur de nombreux domaines no-code - Disponible en Freelance 👉🏻 8 ans d'expérience en start-up / scale-up (JobTeaser, Doctolib, Spendesk, PlayPlay, Zenchef) en tant que Revenue Operations Manager, Sales Operations Manager, Salesforce Business Analyst et Salesforce Administrator 💼 Métiers principaux : Salesforce Business Analyst, Senior Salesforce Administrator, Revenue Operations Manager, Sales Operations Manager
Expérience de travail
GTM Operations
Vibe
sept. 2024 - Présent
2 ans 2 mois
À distance
Salesforce Application Architect
MaltFreelance
mars 2026 - Présent
8 mois
À distance
Salesforce Application Architect
Evaneos
sept. 2024 - févr. 2025
6 mois
À distance
Salesforce Application Architect
Scalability
avr. 2023 - juil. 2024
1 an 4 mois
Paris, France
⚙️ Stack : Salesforce Sales Cloud, Hyperline, RingOver, Salesloft, Oneflow, n8n 👉🏻 Realisations: • Data architecture management • Sales Process creation (from Prospection to Onboarding) • Compensation, Contract & Billing processes creation • Improve Sales efficiency with UX flows • Helping Scalability to onboard their customers on Salesforce
Salesforce Consultant
Zenchef
avr. 2023 - janv. 2024
10 mois
Paris, France
⚙️ Stack : Salesforce Sales Cloud, Chargebee, RingOver, Pipedrive, Demodesk, Aircall 👉🏻 Realisations: Following the merger of the Formitable and Zenchef companies, I was hired to coordinate the merger of the customer CRMs. • Migration from Pipedrive to Salesforce • Creation and standardization of Sales processes for both entities • Automations with third-party tools • Creation of reusable feature blocks for migrating new external acquisitions • Data recovery
Salesforce Consultant
PlayPlay
mai 2022 - déc. 2022
8 mois
Paris, France
⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier, LinkedIn Sales Insight, DemandTools 👉🏻 Realisations: - Revamping SFDC Data Architecture - Prepare Data Enrichment Strategy & Account Portfolio Management - Built Prospection Tracking System on Account & Contact with multiple Sales Cycle - Built in-house Inbound Round Robin - Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding) - Simplify organisation automations with no-code features - Mass Data Management & deduplication
Salesforce Lead
Spendesk
mai 2020 - mai 2022
2 ans 1 mois
Paris, France
⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier 👉🏻 Achievements: - Revamping Sales Processes in SFDC with new Sales Methodologies - Developing Channel Sales - Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding) - Simplify organization automations with no-code features - Manage SFDC x Product sync - Tool Stack management (Zapier, Salesloft, Salesforce, Modjo) - Billing System migration & implementation (Chargebee) 💳 Spendesk is smart spend management software designed for finance teams and employees. With flexible payments, approvals, automated receipt capture and real-time spend insights, finance can decentralize operational spending across the business without any loss of control. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.
Mentor
OpenClassrooms
mars 2020 - sept. 2021
1 an 7 mois
Paris, France
Salesforce Developer Program
Salesforce Business Analyst
Doctolib
sept. 2018 - mai 2020
1 an 9 mois
Paris, France
⚙️ Stack: Sales Cloud, Service Cloud, Lightning 👉🏻 Achievements: - Zendesk to Salesforce Service Cloud migration (190 users) - ✅ - Built a brand new SFDC Organisation from scratch. All business processes refreshed (1000 users) - ✅ - Sales to Customer Success Handovers specialist - Built Custom Objects & processes for Hospitals Field Project Managers - Write and test User Stories for a 10 Developers team - Continuous improvements on Customer Support processes - Third-party tool management (Talkdesk) Founded in 2013, Doctolib is the largest ehealth company in Europe. Doctolib offers doctors and hospitals a software solution with a full-range of services to improve the efficiency of their organization, provide their patients with a new high-end experience, grow their activity and develop their cooperation with other doctors. Doctolib provides patients with a complete service to find a nearby doctor and hospital, book appointments online 24/7 and manage medical bookings.
JobTeaser
avr. 2017 - sept. 2018
1 an 6 mois
Paris, France
Salesforce Administrator & App Builder
févr. 2018 - sept. 2018
8 mois
Paris, France
⚙️ Stack: Sales Cloud, Service Cloud, Lightning, Pardot, GetFeedback, Aircall 👉🏻 Achievements: - Learnt SFDC from scratch - Service Cloud implementation (2 mo) - Promoted SFDC Administrator in 6 months - Built complex flows between JobTeaser Platform & SFDC - Service Cloud administration : Macros, Email Templates, Assignment Rules, Support processes, Channels - Customer Success product management on SFDC
Customer Success Officer / Salesforce Administrator
avr. 2017 - févr. 2018
11 mois
Paris, France
Over 570 accounts managed - Mainly Start-ups and low priority accounts - 0,5% Churn rate - Salesforce Service Cloud Administrator : Integration, Setup, Updates, Dashboards, NPS - Salesforce Product Management related to Customer Care department - Account Management : replying to customers requests, upselling, cross-selling - Content creation to optimize customers experience and results - HR consultant : helping clients to get more views on their job offers.
Formation
OMNES Education
MBA, International Management and Purchasing
2013 - 2017
4 ans
Résultat : Graduated
Activités et associations : President of INSEEC Sailing Team (2014-2015)
Master I - II : International Management and Purchasing Subjects : - Purchasing - Trade Export - Emerging Markets and Economies - Supply Chain Management - International Contracts - International Relations - International Marketing - Risk Management - Competitive Intelligence - Business Ethics
Université de Reims Champagne-Ardenne
DUT, Techniques de Commercialisation
2011 - 2014
3 ans
Résultat : Admis
Activités et associations : BDE ATCOM Secretary
- Marketing - Economics - Business Strategy - Management - Accounting
Licences et certifications
Salesforce Certified Sales Cloud Consultant
Délivré le : mars 2023
Salesforce Certified Business Analyst
Délivré le : févr. 2023
Portfolio

Commercial Deck - Scalemakers

Salesforce Implementation Cheatsheet
