Jordan Chevalier

Expert Salesforce - Senior Admin & Data Architect

2 recommandations

Salaire / Taux journalier

2 personnes recommandent

Paris, France

Freelance

Peut venir sur site

Expertises

Stratégie SalesSalesforceService Client & CareProduct ManagementRequêtes SQLCRMStratégie & ConsultingMaken8nNotionAirtableAutomatisations No-code

Langues

Anglais (Maternelle)Français (Maternelle)

Recommandé par

Ugo Basciano

albus

Founder

A recommandé le 16 janvier 2025

Tanguy Bernard

Doctolib

Business Performance Manager - Data quality

A recommandé le 17 janvier 2025

À propos

Introduction

⚙️ Expert Salesforce & sur de nombreux domaines no-code - Disponible en Freelance 👉🏻 8 ans d'expérience en start-up / scale-up (JobTeaser, Doctolib, Spendesk, PlayPlay, Zenchef) en tant que Revenue Operations Manager, Sales Operations Manager, Salesforce Business Analyst et Salesforce Administrator 💼 Métiers principaux : Salesforce Business Analyst, Senior Salesforce Administrator, Revenue Operations Manager, Sales Operations Manager

Liens

Expérience de travail

GTM Operations

Vibe

sept. 2024 - Présent

2 ans 2 mois

À distance

Salesforce Application Architect

MaltFreelance

mars 2026 - Présent

8 mois

À distance

Salesforce Application Architect

Evaneos

sept. 2024 - févr. 2025

6 mois

À distance

Salesforce Application Architect

Scalability

avr. 2023 - juil. 2024

1 an 4 mois

Paris, France

⚙️ Stack : Salesforce Sales Cloud, Hyperline, RingOver, Salesloft, Oneflow, n8n 👉🏻 Realisations: • Data architecture management • Sales Process creation (from Prospection to Onboarding) • Compensation, Contract & Billing processes creation • Improve Sales efficiency with UX flows • Helping Scalability to onboard their customers on Salesforce

Salesforce Consultant

Zenchef

avr. 2023 - janv. 2024

10 mois

Paris, France

⚙️ Stack : Salesforce Sales Cloud, Chargebee, RingOver, Pipedrive, Demodesk, Aircall 👉🏻 Realisations: Following the merger of the Formitable and Zenchef companies, I was hired to coordinate the merger of the customer CRMs. • Migration from Pipedrive to Salesforce • Creation and standardization of Sales processes for both entities • Automations with third-party tools • Creation of reusable feature blocks for migrating new external acquisitions • Data recovery

Salesforce Consultant

PlayPlay

mai 2022 - déc. 2022

8 mois

Paris, France

⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier, LinkedIn Sales Insight, DemandTools 👉🏻 Realisations: - Revamping SFDC Data Architecture - Prepare Data Enrichment Strategy & Account Portfolio Management - Built Prospection Tracking System on Account & Contact with multiple Sales Cycle - Built in-house Inbound Round Robin - Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding) - Simplify organisation automations with no-code features - Mass Data Management & deduplication

Salesforce Lead

Spendesk

mai 2020 - mai 2022

2 ans 1 mois

Paris, France

⚙️ Stack: Salesforce Sales Cloud, Lightning, Salesloft, Modjo, Chargebee, Zapier 👉🏻 Achievements: - Revamping Sales Processes in SFDC with new Sales Methodologies - Developing Channel Sales - Built powerful Handovers between Stakeholders (i.e. : BDR to Account Executives | Account Executives to Onboarding) - Simplify organization automations with no-code features - Manage SFDC x Product sync - Tool Stack management (Zapier, Salesloft, Salesforce, Modjo) - Billing System migration & implementation (Chargebee) 💳 Spendesk is smart spend management software designed for finance teams and employees. With flexible payments, approvals, automated receipt capture and real-time spend insights, finance can decentralize operational spending across the business without any loss of control. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.

Mentor

OpenClassrooms

mars 2020 - sept. 2021

1 an 7 mois

Paris, France

Salesforce Developer Program

Salesforce Business Analyst

Doctolib

sept. 2018 - mai 2020

1 an 9 mois

Paris, France

⚙️ Stack: Sales Cloud, Service Cloud, Lightning 👉🏻 Achievements: - Zendesk to Salesforce Service Cloud migration (190 users) - ✅ - Built a brand new SFDC Organisation from scratch. All business processes refreshed (1000 users) - ✅ - Sales to Customer Success Handovers specialist - Built Custom Objects & processes for Hospitals Field Project Managers - Write and test User Stories for a 10 Developers team - Continuous improvements on Customer Support processes - Third-party tool management (Talkdesk) Founded in 2013, Doctolib is the largest ehealth company in Europe. Doctolib offers doctors and hospitals a software solution with a full-range of services to improve the efficiency of their organization, provide their patients with a new high-end experience, grow their activity and develop their cooperation with other doctors. Doctolib provides patients with a complete service to find a nearby doctor and hospital, book appointments online 24/7 and manage medical bookings.

JobTeaser

avr. 2017 - sept. 2018

1 an 6 mois

Paris, France

Salesforce Administrator & App Builder

févr. 2018 - sept. 2018

8 mois

Paris, France

⚙️ Stack: Sales Cloud, Service Cloud, Lightning, Pardot, GetFeedback, Aircall 👉🏻 Achievements: - Learnt SFDC from scratch - Service Cloud implementation (2 mo) - Promoted SFDC Administrator in 6 months - Built complex flows between JobTeaser Platform & SFDC - Service Cloud administration : Macros, Email Templates, Assignment Rules, Support processes, Channels - Customer Success product management on SFDC

Customer Success Officer / Salesforce Administrator

avr. 2017 - févr. 2018

11 mois

Paris, France

Over 570 accounts managed - Mainly Start-ups and low priority accounts - 0,5% Churn rate - Salesforce Service Cloud Administrator : Integration, Setup, Updates, Dashboards, NPS - Salesforce Product Management related to Customer Care department - Account Management : replying to customers requests, upselling, cross-selling - Content creation to optimize customers experience and results - HR consultant : helping clients to get more views on their job offers.


Formation

OMNES Education

MBA, International Management and Purchasing

2013 - 2017

4 ans

Résultat : Graduated

Activités et associations : President of INSEEC Sailing Team (2014-2015)

Master I - II : International Management and Purchasing Subjects : - Purchasing - Trade Export - Emerging Markets and Economies - Supply Chain Management - International Contracts - International Relations - International Marketing - Risk Management - Competitive Intelligence - Business Ethics

Université de Reims Champagne-Ardenne

DUT, Techniques de Commercialisation

2011 - 2014

3 ans

Résultat : Admis

Activités et associations : BDE ATCOM Secretary

- Marketing - Economics - Business Strategy - Management - Accounting


Licences et certifications

Salesforce Certified Sales Cloud Consultant

Délivré le : mars 2023

Certifié par Salesforce

Salesforce Certified Business Analyst

Délivré le : févr. 2023

Certifié par Salesforce

Portfolio

Commercial Deck - Scalemakers

Salesforce Implementation Cheatsheet

Migration Pipedrive, Hubspot -> Salesforce

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