Jorhan FABRIANO

I am honored to have been part of this club.

Environments: Sales/Service Cloud, Conga CLM, Tableau CRM Managing over 1,000 users across 100+ countries. Technical • User Support: Receiving, assigning, investigating, resolving, and ensuring user satisfaction. • Deployment: Developing solutions in sandboxes, deploying to production, and conducting pre/post-deployment tests. • Data Migration: Using Data Loader to modify or create over 100,000 records.Development: Resolving Apex Trigger errors, creating SOQL queries, and developing LWC components in Visual Studio. • Advanced Configurations: Creating flows, validation rules, sharing models, roles, profiles, and customizing objects.Dashboards/Reports: Designing and improving global and local dashboards. • AI Integration: Utilizing AI tools daily for task assistance and skill enhancement. Functional • Support: Actively listening to user needs, investigating, proposing tailored solutions. • Training: Onboarding new users and providing advanced reporting/dashboard training. • Collaboration: Leading meetings with cross-functional teams and participating in workshops. • Project Management: Implementing projects like ticket system overhauls and database cleaning. • Documentation: Enhancing platform documentation and processes.

Environments: Sales Cloud - Pardot (partially) - Lightning Technical • Improving the CRM backend using Agile methodology: Sprint > Prioritization > Development > Demo > Deployment • Automating processes through advanced Flows: Master Flows, Loop, Get, Variables, Collections, Assignment, Create, Update • Advanced configuration: OWD (Sharing Rules), Role Hierarchy, Profiles, Permission Sets, Dynamic Pages (Layout), Custom Objects • Creating dashboards and commercial reports (pipeline, sales) • Deployment: Sandboxes > Change Sets > Refresh • Cleaning strategy: Assessment, Scenario, Planning • Data migration using Data Loader and Excel: Deduplication, Correction, Empty Fields, Incorrect Fields, Inactive Users • Prevention: Rules (Duplicate, Matching, Validation), Reports, Flows Functional • Resolving user issues via tickets • Assisting with user training (documentation, sessions)

Environments: Sales/Service/Experience Cloud Technical • Advanced configuration: Path, Layouts, Profiles, Record Types, Permission Sets & Groups, Queues, Public Groups, List Views, Fields (Set Field Level-Security), Creation and management of users and access levels, • Database control and cleaning: Validation/Matching/Duplicate/Sharing Rules, Data Loader, Excel, Dataiku) • Creation of dashboards and reports • Process automation (Workflow, Process Builder, Flow, Assignment, Process, SLA) • Creation and correction of Communities (Reseller Portal) Functional • User training • Gathering user requirements • User assistance (Level 1 support) • Writing functional documentation and business process guidelines

Creation of workflows using software such as Typeform, Webmerge, ClickUp, and Integromat to enhance database management.

Management of the spare parts database.

- Management of personalized emails/users/permissions - Creation of reports/dashboards - Digitalization of paper archives in Salesforce CRM - Creation and management of records - Scanning and importing of documents.

SERVICE DELIVERY IN FASHION/LUXURY Event Planning - Venue Rental - Communication PROJECT Event: Organization of high-fashion runway shows, showrooms, exhibitions, and boutique openings Venue: Rental of rare and exclusive locations in Paris. Creation of proposals, site visits, etc. COMMUNICATION Promoting my websites, event activities, and event venues (previously with fashion designers) Campaigns using Google Adwords, Facebook Ads COMMUNITY MANAGER Sharing articles published on websites and engaging with the community WEBMASTER Websites: Creation of three luxury websites from scratch using WordPress: endevia.org, kazaltar.com, luxury-reporter.com Management: Updating WordPress/dedicated servers, adding plugins via FTP/SSH/BACKOFFICE

QUINTONIC: Social Network for the 50+ Community by France Loisirs WEB MARKETING Market research and competitive analysis for the PACA region Brand development: Participation in workshops aimed at creating the site's brand Target audience segmentation based on multiple criteria COMMUNITY MANAGEMENT Testing the web platform (Profile creation, User journey) Engaging with the first users

- Sorting/Weighing/Labeling packages - Indexing Proofs of Delivery (POD) using dedicated software