
Joseph Tyan
Chief of Staff & COO |Strategy, Ops & Partnerships
Salary / Daily rate
Madrid, Spain
Mobility: Paris, Barcelona, ...
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
I take the problems nobody owns and I ship them. Today I am COO of two sister AI companies. Bridge runs AI-native outbound for B2B SaaS companies selling into the GCC. River is an AI account executive that runs live demos. I manage a team of 12 across both. I built the operating layer from zero: tech stack, workflows, an in-house CRM and live KPI dashboards. I also own the commercial cycle from first sale to onboarding. When the data showed that one company with two products confused customers,
Work experience
COO
River
Feb 2026 - Present
9 months
Remote
• Bridge: AI-native outbound for B2B SaaS in the GCC. River: AI account executive that runs live inbound demos. • Work daily with the CEO and CTO as their operating partner. Turn strategic priorities into roadmaps with owners, deadlines and follow-through. • Manage a team of 12 across both companies. Run the weekly leadership review of results, blockers and open decisions. • Found in the data that one company with two products confused customers. Built the business case, convinced the CEO and CTO to split it into Bridge and River, and separated payroll, operations and reporting. • Built the internal tech stack, core workflows, an in-house CRM and live KPI and OKR dashboards. • Set KPIs and OKRs for each team member and automated repetitive work. Team delivery +18%. Client onboarding from 6 weeks to 5 days. Client reports fully automatic. • Own sales, proposals, onboarding and client reporting. 20+ GCC clients, with an 83% show rate on booked meetings. • Grew River to $50K MRR in less than six months through a Product Hunt launch and Bridge outbound. River then raised $2M. • Built the unit-economics model behind pricing, invoicing and the hiring plan for both teams. • Defined the ICP, account scoring and messaging. Designed the agent that sends outbound prospects straight into River's live AI demo, joining two companies into one funnel. River runs demos for large, well-known tech companies.
Strategy, Operations & Growth Consultant
Independent Consultant
Oct 2022 - Present
4 years 1 month
Madrid, Spain
• Run strategy to execution work for founders and leadership teams across software, fintech, healthcare, and consumer. • Partner with founders and leadership teams to turn strategy into weekly priorities, clear owners, and measurable KPIs. • Developed GTM plans and partner pipelines increasing client acquisition by 25% and supported about $30M incremental revenue within 22 months across engagements. • Improve CRM hygiene and deal tracking by tightening stages, follow ups, and reporting discipline. • Deliver cost reduction programs that averaged about 15% across engagements through process redesign, automation, and better controls. • Support fundraising with financial models, investor narrative, and exec ready materials, including a $4M funding round. • Reduce operating costs by 15% and improve productivity by 13% by clarifying roles, tightening handoffs, and setting operating routines. • Build KPI dashboards and leadership reporting packs that improve forecast quality and decision speed. • Design SOPs and operating standards that reduce friction across teams, including expansion into France, Germany, and the UK. • Shorten product delivery cycles from 5 months to 3 months by improving planning, approvals, and cross team coordination. • Cut compliance processing time by 30% through workflow automation and clearer control ownership.
Co-Founder
SAVVY ELEMENT
Apr 2020 - Jul 2022
2 years 4 months
Beirut, Lebanon
• Built a sustainable home-care and self-care brand from zero to about €400K annual revenue in two years (during 2020 Lebanese recession). • Owned end to end ops: sourcing, production planning, supply chain, and delivery performance. • Developed the growth plan across B2C and B2B, including pricing, channel mix, and sales process. • Managed key accounts and partnerships; improved repeat purchase and customer experience loops. • Hired, trained, and led a team of 10; set targets, routines, and performance expectations. • Improved margins by tightening procurement, production cycles, and inventory decisions. • Established hiring, execution, and accountability systems that improved delivery reliability during volatile operating conditions.
Senior Growth and Accounts Manager
Endeavor
Jan 2018 - May 2020
2 years 5 months
Beirut District, Lebanon
• Advised 8 SMEs on growth strategy and execution across 15 plus markets in MENA and beyond. • Led market research, market sizing, competitive mapping, and basic unit economics for 150 plus companies. • Built action plans with founders, then tracked progress and removed blockers with weekly follow ups. • Improved internal processes and reporting so leadership had clearer visibility on performance and next moves. • Turned stakeholder input into clear recommendations and practical delivery plans. • Organized roundtables and stakeholder sessions; represented the office with partners while keeping CRM and reporting current.
Business Development / Investor Relations
Dominicé & Co - Asset Management
Mar 2017 - Jan 2018
11 months
Geneva, Switzerland
• Managed investor outreach and relationships across MENA and select international markets. • Turned complex strategies into clear investor narratives, decks, and monthly reporting. • Improved CRM data quality, segmentation, and pipeline visibility for fundraising follow ups. • Coordinated reporting and communications across legal, marketing, and leadership during key fund moments. • Built a consistent investor comms cadence with clear KPIs and cleaner content standards.
Freelance Fundraising & Investor Relations
Stem Cell Reserve
Jun 2017 - Dec 2017
7 months
Houston, Texas Area
• Built a valuation model to evaluate the company's worth • Liaised with, and pitched to, potential investors, in order to raise the required funds • Successfully raised the funds needed to kickstart growth and revenue phase
Freelance Fundraising & Investor Relations
MyQuickCloud
Jun 2017 - Dec 2017
7 months
London, UK
• Created a Valuation model of the company • Evaluated growth prospects and projections of MyQuickCloud, and studied the optimal use of funds for ideal company growth • Created and presented pitch decks to potential investors. Built and maintained an investor database • Raised the required funds for the company by attracting investors
Deal Origination Analyst
Amstadd Ltd
Sep 2016 - Mar 2017
7 months
London, UK
• Built and maintained a deal pipeline by analysing private limited companies for potential M&A transactions • Researched of target companies, prospect and close inbound leads • Built valuation models of potential companies to acquire • Co-lead various investor and company owner meetings from deal qualification to head terms negotiation and due diligence
Liaison Officer
Howard Griffin Gallery
Jul 2015 - Dec 2016
1 year 6 months
London, UK
• Liaised between potential clients, galleries and artists • Scouted for new clients; introduced 20 new clients to the gallery • Sold artworks to new and current clients
Turn around & Restructuring Intern
K2 Partners
Jun 2014 - Aug 2014
3 months
London, UK
• Shadowed the CEO in all his conferences, talks and meetings with clients • Led a team of three people and was responsible for the carrying out of various projects • Researched thoroughly the UK market for distressed companies and compiled financial databases for internal use • Prepared client presentations
Sales and Strategy Intern
TECHNICORP SAL
Jun 2012 - Oct 2012
5 months
Beirut District, Lebanon
• Identified market opportunities and found new brands to import. • Increased sales to wholesalers by 20% by implementing new product launch strategies.
Rotating Internship
Bankmed
Jul 2011 - Oct 2011
4 months
Beirut District, Lebanon
• Participated in a training program regarding the proper functioning of a bank • Experienced the four main departments of the bank, Corporate Banking, Institutional Banking, Private Banking and Sales and Marketing Departments
Intern
YTAA - Youssef Tohme Architects and Associates
Apr 2011 - Jul 2011
4 months
Beirut District, Lebanon
• Worked with a team of architects on the Financing, Marketing and Design strategy behind the mounting of an architectural project
Intern
IMPACT BBDO
Oct 2010 - Dec 2010
3 months
Beirut District, Lebanon
• Participated in the financial and design processes of ad creation.
Education
SOAS University of London
Master of Science (MSc), Finance and Financial Law
2015 - 2016
1 year 1 month
SOAS University of London
Bachelor of Science (BSc), Economics
2012 - 2015
3 years 1 month
Licenses & certifications
MSc in Finance and Financial law
Issued: –
Digital Marketing: Customer Engagement, Social Media, Planning & Analytics
Issued: –
Portfolio

AI Framework Development

Pricing, margin, and channel mix under fixed capacity
