Josh Thon

• Promoted to lead volume planning across Central Europe & France; managed 15 analysts forecasting 162 nodes handling 1.2B packages/yr; promoted 2 analysts. • Produced a 13-week rolling forecast; ran daily last-mile execution and contingency management for strikes, weather, road closures & capacity gaps. • Built EU-wide forecasting adopted by all S&OP teams; improved accuracy and delivered €4.7M/yr impact, partnered with EU VP-level stakeholders on a daily basis and led reporting/contingency improvements.

• Led volume planning for AMZL Central Europe, managing 11 analysts across 93 delivery nodes. • Owned the 13-week rolling forecast and daily last-mile execution, ensuring effective volume management and contingency planning. • Achieved a 36% reduction in missing capacity impact on delivery speed and improved forecast accuracy by 13% at the node level.

• Led a team of 3 in volume planning for AMZL across France and Belgium, managing 240M packages annually. • Developed and maintained a 13-week rolling forecast, ensuring effective volume management and contingency planning. • Successfully orchestrated the 2021 Belgian market launch. • Improved delivery node level forecast accuracy by 32% and country level accuracy by 47% over two years.

• Led an outbound operations team of over 125 employees, including 2 managers, during the critical Q4 Black Friday/Holidays peak season. • Spearheaded the site’s COVID-19 response, implementing safety measures such as temperature screening and social distancing protocols. • Developed a leadership program to enhance both technical and soft skills for the fulfillment center's management team.

• Expanded scope from previous role, integrating the new hire training department with existing quality control responsibilities. • Implemented best practices from top-performing sites to enhance training department performance. • Successfully onboarded over 400 employees, maintaining high building quality and productivity KPIs.

• Oversaw the quality control program, collaborating with senior management to enhance quality performance. • Spearheaded quality turnaround initiatives, achieving a 61% improvement in inventory defect rates in Q4 2019. • Managed a team of 25, fostering development and communication, resulting in three promotions to L4 Area Manager. • Directed inventory placement strategy across the Canadian Fulfillment Network, facilitating progress tracking with senior leaders.

• Supervised over 110 associates in the Inbound operations department at Amazon, ensuring efficient workflow. • Developed and implemented an inventory placement strategy that enhanced building capacity by 10.8k cubic feet. • Led initiatives that improved employee safety and inventory accuracy, resulting in significant cost savings of $127,187 in one fiscal year.