Josué Gonzalez

Desktop support to users and VIP on site and remotely for the branches located in France and Belgium. Planning and coordinating the delivery of the IT services for EMEA. Building and maintaining relationships with customers and suppliers. Working to continuously improve the level of service by ensuring that customer requirements and organizational service targets are met. #Microsoft Azure #Active Directory #Microsoft Intune #Lansweeper #Citrix #ServiceNow #AWS #AppleBusinessManager

Identify threats and vulnerabilities in Bayer systems and software, developing and implementing high-tech solutions to defend against hacking, malware and ransomware, insider threats and all types of cybercrime. Lead projects for Backup solutions and R&D network/clients organization. #Otis #Acronis #Pandora #GenuaBox #Citrix #ESX #LIMSY #CyberArk #Cisco #ServiceNow

Planning and coordinating the delivery of the IT services for EMEA & APAC. Building and maintaining relationships with customers, working to continuously improve the level of service by ensuring that customer requirements and organizational service targets are met. #Microsoft Azure #Active Directory #Cisco #Jira #Okta #Citrix #ServiceNow #AWS #Spirit

I worked as a Desktop Support Engineer in the IT department, involved in the day to day running and support of all aspects of IT, currently supporting 500+ users on a number of sites including home, and remote users. #SCCM #Microsoft Azure #Active Directory #Cisco #Citrix #ServiceNow

Supporting officers monitor and maintaining the computer systems and networks of the organisation. Installating and configurating computer systems. Talking staff through a series of actions to help set up systems or resolve issues, troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required, providing support, including procedural documentation and relevant reports, following diagrams and written instructions to repair a fault or set up a system, supporting the roll-out of new applications, setting up new users' accounts and profiles and dealing with password issues. #SCCM #Microsoft Azure #Active Directory #Cisco #Citrix #ServiceNow #OpenNebula

The position required to resolve a high number of user requests whilst also working on a number of IT projects in a challenging and dynamic environment.

Advanced technical support based on network administration # Routers/Modems/Switch configuration # SIP Traffic (multimedia communication sessions) # Voip # Calls Traces # Calls routing # Software/Hardware testing # DSL Support # Virtual Trainer (Advanced Communication/Presentation skills/Training/Feedbacks) # Logistics and Maintenance of the equipments # Infography # Abroad Conventions.