Joy Lerandy

– Led initiatives to enhance SG's digital customer onboarding journey, ensuring a seamless and compliant user experience across channels. – Defined and prioritized OKRs to optimize conversion and reduce onboarding friction. – Collaborated with UX designers, developers, marketing teams, data analysts, and third-party vendors to drive daily product improvements. – Managed the product roadmap and maintained continuous alignment with business and regulatory goals. – Facilitated Agile ceremonies (sprint planning, grooming, demos, retrospectives) and reported progress to senior management.

– Led cross-functional Agile teams to deliver digital transformation programs for leading financial institutions including Société Générale, Carmignac, and HSBC. – Directed website and mobile app redesigns to enhance user experience and increase digital adoption. – Defined product roadmaps and prioritized backlogs in alignment with strategic business goals. – Partnered with marketing and IT teams to integrate data-driven insights into digital strategies. – Delivered multi-market rollouts that improved customer engagement and conversion rates.

– Directed the redesign and migration of the Carmignac institutional website to a new technology platform, delivering a premium and consistent user experience across markets. – Defined project scope, roadmap, and deliverables for multi-country rollout within an Agile Digital Factory environment. – Led workshops with stakeholders from 6+ countries to harmonize business needs and UX requirements. – Coordinated cross-functional teams (design, development, QA, marketing) to ensure on-time delivery of new digital assets. – Oversaw web page launches via CMS and implemented analytics tools (Google Analytics, Hotjar) to monitor performance.

– Managed multiple digital initiatives within the NEO transformation programme, focused on enhancing customer engagement and operational efficiency across mobile and web platforms. – Oversaw development and launch of an in-app budget coach feature to help users track spending habits and access personalized offers. – Defined business requirements, led workshops with IT and technical partners, and coordinated testing via JIRA to ensure high-quality releases. – Maintained the central repository of client communications, ensuring accuracy and compliance across all customer touchpoints.

– Supported the modernization of HSBC France's Commercial Banking digital ecosystem, improving the online and mobile experience for corporate clients as part of a global transformation initiative. – Managed two major projects: creation of a new mobile app and enhancement of the online card management platform. – Defined high-level requirements, governance structure, and delivery roadmap aligned with group objectives. – Conducted gap analyses between current and target solutions, identifying opportunities for UX and process improvement. – Organized Agile workshops with business and IT stakeholders to align functional design, UX, and technical implementation. – Partnered with third-party vendors to develop and validate UX designs through customer testing. – Oversaw UAT planning, monitored progress, and ensured timely delivery within scope and budget.

– Supported the 'Bill Factoring' program, a strategic initiative to launch a 100% digital factoring solution for SMEs. – Defined project governance model, stakeholder committees, and reporting structures for internal and third-party coordination. – Developed and maintained PMO documentation: dashboards, steering committee reports, and project status templates. – Monitored KPIs and project risks to ensure delivery against scope and schedule. – Facilitated workshops and consolidated updates for steering committees and executive leadership.

– Contributed to the MIFID II Programme within Global Banking & Investor Solutions (GBIS), managing portfolio budgets and ensuring financial governance. – Implemented KPIs to monitor project financials, risks, and progress across multiple workstreams. – Produced monthly reports (actual vs. forecast, burn rate, milestones) and communicated insights to PMO leadership. – Prepared Steering Committee materials and program newsletters to strengthen communication across teams. – Supported Fixed Income & Currencies digitization stream, coordinating stakeholders and managing budget planning.

– Provided PMO support for strategic initiatives, overseeing planning, reporting, and communication to ensure successful project execution. – Managed project timelines, resource allocation, and milestone tracking to ensure adherence to strategic objectives. – Developed and implemented action plans to address delivery challenges and optimize team coordination. – Promoted change management initiatives by standardizing reporting practices and training project teams on tools and processes.

– Delivered consulting services focused on project management, process optimization, and change management for public sector clients. – Supported project governance through MS Project plan management, budget tracking, and quality control. – Monitored project performance using metrics and financial indicators, ensuring adherence to client SLAs. – Advocated best practices in project management, aligning delivery with client methodology and compliance standards.

– Contributed to AXA Group's global digital transformation initiative to standardize and modernize claims processes using the Guidewire ClaimCenter solution across multiple international entities. – Conducted preliminary studies and contributed to the development of the Target Operating Model (TOM) and a comprehensive communication plan. – Designed and launched a global community of experts to facilitate knowledge sharing and collaboration across countries. – Led engagement activities including global workshops, newsletters, and the official kick-off event for international users. – Promoted adoption and best practices via intranet communication and cross-entity coordination. – Delivered a Proof of Concept for a Kanban-based Agile project management system for the IT AGPC department, from requirements gathering to team training. – Facilitated the team's Agile transition, improving visibility and efficiency in workflow management.

– Delivered premium customer service and achieved consistent sales results in a high-traffic retail environment. – Provided multilingual service (French, English, Mandarin) to international clientele. – Managed stock levels and ensured accurate visual merchandising for seasonal campaigns.

– Conducted competitive analyses and market research to identify new business opportunities. – Assisted with social media and online brand presence management. – Maintained and updated the customer database and managed client communication channels. – Contributed to direct marketing campaigns through telemarketing and promotional outreach.