Joy Olorundare

 Developed and implemented product strategies consistent with company vision.  Collected and analyzed feedback from customers, stakeholders to shape requirements, features and end product.  Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.  Prioritized product and customer requirements to ensure customer satisfaction is met. Answered clients technology-related and business operation related questions according to the company’s policy.  Worked with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage.

Effectively supervised day-to-day front-end operations of the Live Chat team. Ensure an effective Resolution process for customers, stakeholders, and customer satisfaction. Empathize and tactfully resolve customers complaints and provide appropriate solutions. Reached out to prospective and present customers via calls and emails.  Demonstrated effective management, book keeping and money management skils.

Leveraged diverse learning strategies to prepare students for higher-level education requirements. Assessed student comprehension through regular quizzes, tests and assignments. Taught Basic Science subject matter to over 20 students.

Conducted basic research on bacteria identification. Extracted DNA of bacteria using purification method. Managed overall laboratory functions. Carried out PCR readings on extracted DNA of bacteria. Worked with a team on bacteria causing diarrhea in children between the age of 0-5 years