
Joya Haddad
Managing Consultant | Agile & CRM
Salary / Daily rate
Paris, France
Mobility: London, Madrid, ...
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Engineer turned founder with 10+ years leading tech & marketing projects for multinationals like L'Oréal, Capgemini & luxury brands. Expert in AI, CRM, digital strategy & team management (12+ FTEs). TV-certified creative director specializing in scalable solutions & innovation strategy for modern businesses.
Work experience
Consultant | Manager
UmbrexFreelance
Dec 2024 - Present
1 year 11 months
Paris, France
Consulting for multinationals, government and start-up entities. Expertise - Business : Management of up to 12FTE (Remote, Hybrid & In-Person), Agile (Engagement Manager & Scrum certified), Change Management, Business Analysis, Innovation Strategy Technology : CRM (Salesforce certified), Web & Mobile (UI/U, e-commerce), QA Marketing : Digital Marketing Strategy, Creative Direction, Content Strategy (Web & Social Media), Content Creation (Social Media, TV & Radio, Midjourney, Adobe FireFly)
Television Journalist – Reporter & Presenter
MTV Lebanon
Feb 2025 - May 2025
4 months
• Certified TV News Reporter & Anchor through MTV Academy, with hands-on experience appearing as a dynamic guest on live TV shows, honing on-air presence and storytelling skills.
Creative Director and Content Creator
IHG Hotels & Resorts
Feb 2025 - Mar 2025
2 months
• Produced high-quality photo content for an IHG Hotels campaign, enhancing the brand’s visual storytelling and marketing impact. • Led creative development and execution of visual campaigns that highlighted IHG Hotels’ unique experiences and offerings. • Created engaging photo and video materials to showcase hotel amenities, guest experiences, and seasonal promotions, tailored to attract and resonate with target audiences. • Analyzed social media metrics and guest feedback to optimize content strategy, driving higher engagement and brand loyalty.
Program Manager
L'Oréal
Jan 2021 - Dec 2024
4 years
• Managed a multicultural team of 12 FTEs (onshore, nearshore, freelancers, and partners) with a “one team” spirit to deliver an MVP, fostering unity, motivation, and collaboration. • Established the Scrum ecosystem and initial onboarding strategy; handled end-to-end backlog management and acted as the primary contact during the hypercare phase. • Managed risks and crises, developed action plans, and oversaw reporting, retroplanning, KPI tracking, budget forecasting, leave management, and backup plans. • Drafted contracts and handled staffing. • Drove strategic innovation through hands-on leadership in R&D.
Capgemini
Apr 2018 - Oct 2024
6 years 7 months
Paris, France
Project Leader/Program Manager/Scrum Master/
Nov 2021 - Oct 2024
3 years
Paris, France
• Managed teams of 12 or more Full-Time Equivalents (FTEs) in the development and implementation of Minimum Viable Products (MVPs) and interfaces, overseeing a budget exceeding XX million euros. • Pioneered the establishment of a dynamic Scrum ecosystem, implementing an effective onboarding strategy for team members. • Handled end-to-end backlog management, ensuring seamless project progression and alignment with strategic objectives. • Led Hypercare efforts in a large-scale program involving over 1000 individuals, ensuring smooth transition and support post-launch. • Expertly managed risks and crises, maintaining project operations despite challenges, and ensuring timely resolution. • Diligently managed reporting, retroplanning, KPI tracking, budget forecasting, and management of PTO and backup plans to maintain project efficiency. • Drafted contracts and proficiently managed staffing requirements to ensure optimal team composition and resource allocation. • Served as a coach with Simplon, dedicating time to boost the self-esteem of candidates distant from employment, empowering them for future opportunities.
Senior Business Analyst
Oct 2020 - Oct 2021
1 year 1 month
• Efficiently managed end-to-end backlog, optimizing project flow and ensuring timely delivery of milestones. • Led coordination efforts on multiple projects focused on Salesforce integration, facilitating seamless collaboration among cross-functional teams. • Implemented GDPR Privacy by Design principles, enhancing data protection measures and ensuring compliance with regulatory requirements. • Spearheaded forward-thinking initiatives as the innovation focal point, driving creativity and promoting a culture of continuous improvement. • Engaged in recruiting and talent development initiatives, fostering diversity and inclusion in the tech industry as a Capgemini Ambassador with Elles Bougent. • Volunteered with the La Chance Association, providing support to journalism scholarship recipients during their transition into the media industry, emphasizing community engagement and social impact.
Business Analyst
Nov 2018 - Oct 2020
2 years
• Led end-to-end Project Management initiatives, overseeing all aspects from conception to finalization, ensuring smooth and successful project delivery. • Facilitated interactive workshops aimed at fostering collaboration and innovation among team members, resulting in the generation of creative ideas and solutions. • Crafted user stories to effectively capture and prioritize project requirements, ensuring alignment with stakeholder expectations and project goals. • Developed robust testing strategies and meticulously planned test scenarios to ensure the quality and reliability of project deliverables, resulting in seamless execution and minimal defects. • Conducted extensive research on the topic of Happiness at Work as a Creative Innovation & Strategy Intrapreneur, leading to the formulation of a comprehensive business strategy for Capgemini. This included estimating investment, budget, and cost requirements, as well as spearheading the branding of the initiative and presenting to an innovation jury. • Served as a Business Developer to promote the adoption of Salesforce Sales Cloud, Pardot, and Marketing Cloud within the startup ecosystem, contributing to business growth and expansion. • Volunteered to teach coding to 5th-grade students through the Cap’ Sur Le Code initiative, fostering interest in technology and providing mentorship through the Programme de Marrainage, nurturing future talents and giving back to the community.
Business Analyst Intern
Apr 2018 - Oct 2018
7 months
• Conceived and conducted comprehensive functional analysis to assess project viability, ensuring alignment with project objectives and requirements. • Conducted rigorous UI/UX testing to enhance user experience, optimizing interface design and functionality. • Executed NRT (Non-Regression Testing) protocols to uphold software integrity and ensure that new updates did not adversely affect existing functionalities. • Served as Proxy Scrum Master and Proxy Product Owner, effectively managing team dynamics and guiding project direction, resulting in the achievement of the Data & Creativity Award for outstanding performance. • Awarded the Digital Customer Experience Best Progression Award for notable advancements within Capgemini, highlighting contributions to enhancing digital customer experience and driving organizational growth.
Creative Director and Content Creator
Giorgio Armani
May 2023 - Oct 2023
6 months
• Spearheaded three impactful marketing campaigns showcasing Armani's latest beauty collections: the Armani Summer Look, Les Nouveautés Armani, and Armani Lip Power, in collaboration with Sephora. • Produced engaging photo and video content featuring Armani's summer makeup essentials, effectively highlighting the latest trends, techniques, and product application tips to resonate with the target audience. • Leveraged social media analytics to monitor video performance metrics and collect audience feedback, enabling iterative optimization of content strategy and campaign messaging for enhanced engagement and effectiveness.
Creative Director and Content Creator
Lancôme
Apr 2023 - Oct 2023
7 months
• Crafted captivating imagery and compelling video content to showcase Lancôme's marketing campaigns, featuring products such as Teint Idole Ultra Wear Foundation, All Over Concealer, and Absolu Rouge Intimatte. • Edited videos and managed the execution of each campaign from inception to completion, ensuring high-quality and engaging content aligned with Lancôme's brand image and objectives. • Utilized data-driven insights to monitor key performance metrics, including engagement rates, reach, and conversions, enabling informed decisions and the refinement of future collaboration strategies with Lancôme for maximum impact and effectiveness.
Creative Director and Content Creator
Saint Laurent
Apr 2023 - May 2023
2 months
• Curated a visually captivating aesthetic for YSL Libre content, ensuring alignment with the brand's image and values. • Selected poses to accentuate the features of YSL Libre perfume, emphasizing its elegance, luxury, and versatility, while incorporating personal style and authenticity. • Provided behind-the-scenes glimpses into event experiences and backstage moments, offering candid insights and personal reflections on interactions with YSL. • Monitored key performance metrics including engagement rates, reach, and sentiment analysis to evaluate the impact of content and guide future collaboration strategies with YSL. • Leveraged my role as a micro-influencer and visual storyteller to enhance the presence of YSL Libre at influencer marketing events, inspiring audience engagement and fostering connections within the beauty community.
Reporter
Radio Italia Dubai 95.3 MHZ
Mar 2023 - Mar 2023
1 month
• Served as the host and interviewer at a high-level corporate finance event, facilitating discussions with industry leaders and ensuring a dynamic and engaging experience for the audience.
Creative Director and Content Creator
VIKTOR&ROLF
Feb 2023 - Mar 2023
2 months
• Created original influencer marketing content that embodies the spirit of femPower, showcasing Viktor&Rolf Flower Bomb in innovative and authentic ways. • Brainstormed creative campaign ideas and executed video editing using FinalCutPro, ensuring content alignment with brand messaging and objectives. • Conducted copyrighting to protect intellectual property rights and maintain content authenticity. • Tracked and analyzed campaign performance metrics such as engagement rates, reach, and sentiment analysis, providing valuable insights to measure the impact of efforts and inform future strategies for Viktor&Rolf Flower Bomb marketing campaigns.
Education
ESIEE PARIS
Masters of Engineering (MSc. Engineering/M2)
Université Paris-Est
Master's (DU) in Entrepreneurship
Grand Lycée Franco-Libanais de Beyrouth
American University of Beirut
Bachelor of Engineering (B. Eng)
University of California, Berkeley
Bachelor of Engineering (B.Eng)
Lycée Français International Georges Pompidou
French Baccalaureate, Scientific Stream
Ministre de l'Education Nationale
Italien niveau B2 (DCL)
FERRANDI Paris
Cours Florent
Instituto Cervantes
Activities and societies: Espagnol niveau C1