Joyce Razakatiana

SCRUM implementation - Help management and stakeholders in adopting agile methodology - Reorganize a team into 3 sub-teams working on the IAM (Identity and Access Management) app - Coach 4 IT teams (Paris and offshore) in adopting Scrum and Kanban - Implement Jira for Backlog management and use Klaxoon for agile workshops (ex: regular maturity assessment) - Coach 3 Product Owners to write, prioritize, plan epics and user stories - Help teams to split and estimate user stories using planning poker - Support team manager in resource management: anticipating departures and balancing skills across teams - Estimate team velocity SAFe implementation - Coach 9 teams in SAFe Agile Release Train - Assist the Release Train Engineer (RTE) with Jira tooling (KPI dashboards, Jira data quality, structure) - Support 9 Scrum Masters during their integration into the Train - Work alongside the RTE, Product Owners, developers, Product Managers, and stakeholders to prepare PI Plannings, including dependency management - Remove impediments and improve transparency with stakeholders - Support the Product Manager in prioritizing epics in collaboration with Product Owners, Architect and Tech Lead. - Contributeur to the Scrum Masters Guild by sharing best practices: implementing templates for predictability and postponed user stories - Established regular synchronization between product stakeholders and reduce Time To Market : Scrum of Scrums, PO syncs, PO/PM syncs, PO/PM/Tech Lead/Architect syncs, PM syncs - Estimate team capacity for PI Planning Continuous improvement actions - Establish a Change Advisory Board (CAB) - Implement Jira dashboards to monitor key metrics: Burndown charts, release progress, remaining sprint days, Control charts, Bug counts per sprint per team, commitment effectiveness during sprint planning (velocity charts) and PI Planning (committed vs delivered epics), Postponed user stories, dependecy dashboard, Epic progress, epic analysis progress

Areas of intervention - Customer Relationship Center (CRC) and digital client space - GDPR (General Data Protection Regulation) - KYC (Know Your Customer): regulatory compliance including FATCA (Foreign Account TaxCompliance Act), CRS (Common Reporting Standard), CDD (Customer Due Diligence), AML/CTF (Anti-Money Laundering / Counter-Terrorism Financing) - IFU (French annual tax reporting for clients). - IT & Security: access protection, risk management, audits. Activities and responsabilities Product and Backlog management - Prioritize the Backlog: ensure transparency for all stakeholders and management, respect deadlines, and negotiate according to field constraints - Write User Stories/Epics respecting acceptance criteria: new features, bugs/incidents - Prepare PI Plannings: needs analysis, prioritization, macro-estimation. - Set up and monitor OKRs/KPIs to measure performance and continuous improvement. Facilitation of agile ceremonies and collaborative workshops - Organize agile ceremonies: Sprint Planning, Daily Stand-up, Sprint Review, and Retrospective. - Organize workshops with stakeholders: compliance, legal, IT security, UX/UI designer, CRC manager (telephony and middle office), Architect, Tech Lead, Ops Lead, Data Engineer Lead - Organize refinement sessions for user stories/epics - Team sourcing management according to PI needs Quality, risk and incident management - Ensure the quality of deliverables by defining and executing functional tests and non regression tests (test strategy) - Manage risks and issues: monitor alerts, recurring meetings to track resolutions according to prioritization - Manage, prioritize, and resolve incidents/bugs according to their criticality and impact Project examples (UML on Confluence, Jira, ServiceNow) - Anonymization/purge of personal data - Redesign of FATCA/CRS, CDD, AML/CTF - Migration of Brokerage subscription journey (Back and Front): wireframes/mockups

- Gathered project requirements and monitored development progress - Developed C# applications using ASP.Net MVC, Entity Framework, and Oracle - Modeled and designed application architecture using UML

- Identified technical needs for the IT infrastructure team - Developed custom PHP applications using CodeIgniter and MySQL - Structured database and business logic using Merise methodolog