Juan Fach

Senior Salesforce Consultant ( Sales, Service, CPQ, FSL, Pardot, Experience Cloud, MCAE, MC) Business Analyst Salesforce Education Cloud Consultant Salesforce NonProfit Cloud Salesforce Industries

Salesforce Education Cloud SME for ALDAR ACADEMIES in the Education Cloud implementation across K12 schools. British and American Curricula.

Recovering from Burnout Period

Skills: Marketing Automation · Validation Rules · Communication · Marketing Operations · Salesforce Lightning · Salesforce.com Administration · Analytical Capability

Playing a critical role in setting customers up for Success by shaping and leading the execution of digital transformation engagements with our most strategic customers. Serving as a trusted SM & advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring synergies across each customer’s projects, and ensuring the highest levels of customer satisfaction. The Engagement Manager leads both pre and post-sales activities, acting as the Delivery expert across the product portfolio and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals. Maintain the executive relationships and act as an escalation point within these engagements in a billable capacity, ensuring tight stakeholder alignment, and offering proactive and prescriptive advice resulting in outstanding Customer Success. Responsibilities: 🔸 Led the development of client-specific proposals, SOWs, and staffing plans, engaging with SMEs across the organization to gain consensus on project delivery. 🔸 Aligning closely with Sales and Services teams to own pre-sales activities such as scoping, solutioning, SOW development and project delivery. 🔸 Acting as Subject Matter Expert related to the proposed solution and client needs in order to ensure successful project delivery 🔸 Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams 🔸 Ensure that engagements conclude with fully satisfied clients that are willing to be referenced for new potential clients 🔸 Manage multiple strategic clients simultaneously 🔸 Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

Global Salesforce Implementation – LATAM & Europe Successfully led a complex, multi-cloud Salesforce implementation encompassing Service Cloud, Sales Cloud, Experience Cloud, and Digital Engagement across 16+ countries in Latin America and Europe. The project standardized customer service and sales processes across diverse markets, enabling seamless multi-channel engagement and faster response times. By integrating regional business requirements into a unified global platform, the implementation enhanced cross-market collaboration, improved operational efficiency, and delivered actionable insights through centralized reporting and analytics. Key business outcomes included increased sales productivity, elevated customer satisfaction, and a scalable foundation to support continued growth and digital transformation initiatives across the organization.

Senior Salesforce Consultant helping clients achieving success and engage with their customers in a new way. Digital transformation journey for clients and companies. Management and oversight of developing business requirements, specifications. Serving as the solution expert on Salesforce for planning and implementations projects: Sales Cloud, Service Cloud, Marketing Cloud & Pardot

DAIS Malta is a Dow Jones Risk & Compliance Partner DAIS Persona is a multi-function “customer acceptance” and compliance search hybrid solution for KYC/AML/CFT . It is designed as a front-line screening and reporting tool to minimize regulatory risks. It enables you to search for an individual or a corporate entity against known sanction lists, like UN Sanction list, US Treasury OFAC, EU Sanctions list. Persona is also calibrated to download data from major commercial information providers for more accurate results.

- Overall IT management in the company - Evaluation, definition of new technologies to be implement - Oversee all phases of client's project from conception to completion. - Recommends information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; evaluating trends; anticipating requirements. - Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. - Maintains quality service by establishing and enforcing organisation standards.

Responsibilities: - Client's single point of contact & management. - Planning and preparing eCommerce RFPs - Managing offshore development teams focus to deliver tailored digital commerce solutions - E-commerce proposal and estimation work, project scope - E-commerce project management: tasks, deliverables, dependencies, resources and timeline - Gathering all required assets from the clients - Ensuring team members understand deliverables and have task lists - Working with budgets, clients, and acting as a liaison between clients and developers, designers, and other team members - Managing internal and external stakeholders and resources - Cloud Solutions. - Building project schedules - Nexcess Gold Partner. - eCommerce Strategic Consulting, - Online marketing plan - Online Retail Sales Strategy development.

IT Consultant & advisor for the development and deployment of Open Government Project for Public Fund management funded by World Bank in the Dominican Republic.

- IT projects strategic consulting - IT projects development & implementation analysis - Google Apps consultancy & deployments for clients - Planning and managing Video Streaming deployments on events.

Analysis & evaluation performance quality of Verizon platforms on West Coast of USA

- Managing technology infrastructure for the 2003 Panamerican Games - Santo Domingo 2003 - Define and implement security policies and standards across Spokane S.A - Ensure quality, efficiency and consistency in the execution and implementation of server-side security policies and standards - Monitor and reporting statistics on problems and issues - Recognize and identify potential areas where existing policies and procedures require a change - Provide guidance and assess requirements for additional services and promote the use of IT services, where appropriate - Decision making on IT purchases, scope and budget of IT resources - Provide direct information security training to all Spokane members, contractors, alliances, and other third parties - Perform information security risk assessments and serve as the internal auditor for information security processes - Spokane’s disaster recovery and business continuity plans for information systems - Monitor changes in legislation and accreditation standards that affect information security - Management of IT Department. Web Site Development under Linux GNU OS, PHP, Portal Development, Web Design, Server Administration.

Responsible for the implementation of a defined INSTRAW United Nations Security Initiative. Collaborate with Security Department to define and implement security policies and standards across INSTRAW United Nations Ensure quality, efficiency and consistency in the execution and implementation of Corporate Security policies and standards Monitor, develop, and deliver report statistics on problems and issues Recognize and identify potential areas where existing policies and procedures require change Provide guidance and assess requirements for additional services and promote use of IT services, where appropriate Make IT purchases recommendations regarding scope, timeline or budget changes/improvements Provide direct information security training to all INSTRAW members, contractors, alliances, and other third parties Perform information security risk assessments and serve as the internal auditor for information security processes INSTRAW (UN-Women) disaster recovery and organization continuity plans for information systems Monitor changes in legislation and accreditation standards that affect information security

Migration & implementation of web platform for Orange.com.do in the Dominican Republic. Developing the Orange Intranet

- Web Development and Web technologies consultant - Sysadmin & Networking tasks (Linux/Windows 2000) - IT Manager tasks - Internet Consultant - Planning and development of multilingual eCommerce/portal services using human and machine translations.