JUDELL REMOLADOR

– Evaluated and rated personalized online advertisements for relevance, accuracy, and quality against detailed client guidelines – Assessed search engine ad results to improve user experience and Al-driven ad targeting systems – Analyzed language, tone, grammar, and cultural appropriateness of digital advertising content – Applied analytical decision-making to ensure consistency and high accuracy in ad quality scoring

– Provide an outstanding guest experience by delivering high-quality handcrafted beverages and food consistently – Ensure adherence to Starbucks' Food and Beverage Standards, brand guidelines, and food safety protocols – Stay informed about ongoing promotions and activities within Starbucks

– Contributed to Al model training by performing data annotation and evaluation tasks – Interpreted and described visual data to enhance model comprehension – Conducted comparative analysis between inputs to improve accuracy – Assessed Al-generated outputs for quality and consistency – Maintained precision while handling high-volume, task-based workflows

– Ensured rapid resolution of customer issues by managing breakdowns, spare parts requests, and roadside assistance in collaboration with partners – Collaborated with dealers to address recurring vehicle issues using diagnostic and historical data – Maintained accurate case tracking, CRM updates, and customer documentation

– Leveraged data analysis to enhance operational efficiency and facilitate strategic decision-making – Conducted detailed analyzes of performance metrics, uncovering trends and actionable insights that elevated client satisfaction, achieving a 90% client retention rate from 2019 to 2021 – Secured SG$2.6M in contracts (2019-2020) by leveraging data insights and collaborating with stakeholders to win government and private clients – Cut invoicing time by 50% by developing an automated, contract-accurate Excel system – Compiled comprehensive reports equipped with data-driven recommendations for stakeholders, prompting multiple operational improvements

– Directed client artwork management, facilitating communication between Sales Executives and clients – Engineered a sales tracking system for performance and incentive reporting – Conducted SEO/SEA research with Google AdWords to optimize keywords and enhance website visibility

– Analyzed performance data for a team of 15-20 agents, pinpointing trends and executing targeted strategies to augment individual and team improvement – Devised systems to monitor daily achievements, monthly trends, and overall team progress

– Vacation Guide at Resort Condominiums International (RCI): Assisted in managing member data related to travel, billing, and account access – Analyzed service patterns to promote tailored vacation solutions and improve user experience – Supported team development by mentoring new hires – Provided performance insights and identified areas for operational improvement