Julia CHAUDY

– Supporting enterprise clients in achieving success with tech and SaaS B2B solutions. Full ownership of the customer lifecycle and user experience, with a focus on deployment strategy, customer satisfaction, and revenue growth through upsell and cross-sell initiatives. – Strategic account management for key clients – Client onboarding, training, and change management – Deployment of tech/SaaS tools: scoping, go-live, hypercare, and run phases – Customer satisfaction tracking, retention strategies, and contract renewals – KPI monitoring, data analysis, reporting, and actionable insights – Leading steering committees and executive reviews – Acting as the voice of the customer to product teams to influence roadmap and improvements – Designing and executing tailored rollout strategies – Contributing to business growth through cross-sell and upsell efforts – Environment: B2B SaaS, high-impact tech projects, cross-functional collaboration with product, support, marketing, sales, and leadership teams.

– Deployment of Dispatcher's SaaS solution for key accounts in France and internationally – Management of integration projects between client systems (ERP, planning tools, etc.) and Dispatcher – Design and implementation of change management strategies to ensure user adoption – Delivery of customized training programs: content creation, demo environment setup, and coaching of ambassadors and IT project teams – Facilitation of user onboarding, support, and coordination during rollout and Hypercare phases – Monitoring of adoption KPIs, handling of user requests, and coordination of internal trainers and local champions – Collection and structuring of user feedback and business needs for the Product team (bug tracking, feature requests, prioritization) – Contribution to product development through functional scoping, testing, and roadmap alignment – Participation in internal process optimization and cross-functional initiatives – Impact-focused role combining deployment, product feedback, and customer engagement in a fast-moving B2B SaaS environment.

– Responsible for animation and customer satisfaction : quality of welcome, advice, follow-up – Organisation of international events, logistical support – Community management – Relationship with the various parties involved (service providers/suppliers), negotiation of sales conditions – Development of the operational action plan, proposals for improvement – Management of planning and communication tools: pack office, social media – Follow-up of the implementation of animations and assessment

– Development of communication tools (websites and social media) – Translation of contents : articles, e-mails, newsletters, press releases (Spanish - French) – Organisation of local events, logistical support – Optimisation of Loher Publicidad's visibility – CSM – Optimisation of commercial tools