Julien HERRERO

- Established and led a new product design team, implementing methodologies and processes to drive efficient and effective design work. - Successfully scaled the team by recruiting and mentoring junior designers, resulting in a 50% growth in design capacity. - Established clear OKRs enabling goal alignment and tracking progress against business objectives. - Built and maintained a comprehensive design system, reducing design production time by 30% and increasing consistency across products and platforms.

Context : Member of the Rainbow product team, ALE's flagship collaboration solution distributed by thousands of business partners and used by millions worldwide. Focus on video, audio and messaging experiences, including conferencing and webinar features. 🔍 Discovery : - Built and maintained a roadmap for the product, aligning business objectives with user needs and priorities. - Gather, discover, and understand user problems and needs. - Conducted competitive analysis and benchmarking of competing solutions, identifying key areas for differentiation and improvement. - Collaborated with the Product Design team to create product interfaces that exceeded user expectations. - Utilized design thinking methodology with various stakeholders (product, tech, and design) to ideate and create new features that aligned with business objectives and user needs. - Conducted user interviews and testing sessions to validate assumptions and improve the user experience. - Defined and tracked KPIs to measure the impact of new features 🏗️ Delivery: - Collaborated with cross-functional teams (designers, developers, quality assurance, etc.) to deliver products on time. - Managed delivery plans to ensure the timely delivery of products, resulting in a 30% reduction in feature delays. - Defined and tracked KPIs for products to measure success and identify areas for improvement. - Conducted regular status meetings to review progress against delivery plans and KPIs, improving communication and alignment across teams. - Worked closely with development teams to ensure that product features were implemented correctly and on schedule. - Identified and resolved issues that may arise during the delivery phase. - Developed product documentation and training materials for end-users, sales, business partners, and customer support teams. - Managed product launches and communication with stakeholders.

- Setting up projects to enhance the involvement of customers. - Driving digital marketing and communication projects. - Specifications and delivering digital evolutions to guarantee the quality of the end-to-end experience. - Software demonstration for international customers.