Julien MUNSCH
Intervenant Systèmes d'Informations
Salary / Daily rate
93500 Pantin, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Seasoned IT Project Manager and CRM Expert with 22 years of experience across prestigious companies like Dior, Air France-KLM, and Lacoste. Specialized in Salesforce implementations, data migration, and change management, having led international deployments across EMEA/APAC/NAM regions. Currently sharing expertise as a Systems Information Lecturer while delivering high-impact CRM solutions with a focus on business transformation and user adoption.
Work experience
Intervenant Systèmes d'Informations
IGEFI - Ecole des métiers de la finance d’entreprise et de l’expertise comptableFreelance
Oct 2024 - Present
2 years 1 month
92800 Puteaux, France
Intervenant Master 2 / BTS - CRM et Communication
PigierFreelance
Oct 2023 - Present
3 years 1 month
Amiens, France
Présentation des projets CRM : • Stratégie CRM • Architectures inter-applicatives • Fonctionnalités • Objets • Dictionnaires de données • Users • UX Communication : • Communication interne/externe • Communication BtoB/BtoC • Gestion des réclamations • Présentation des entreprises • Projets de communication
Speaker Master LMD - Project Management
Sorbonne UniversityFreelance
Oct 2020 - Present
6 years 1 month
Paris, France
Speaker for the Master LMD - Sorbonne about CRM project management
Consultant en migration de données
Renault TrucksFreelance
Jan 2024 - Mar 2024
3 months
Lyon et périphérie · Hybrid
- Analyse de données - Requêtes Access - Optimisation des extractions de données
Business Analyst
MET GroupFreelance
Oct 2023 - Dec 2023
3 months
Lyon, France
• Analyse des besoins fonctionnels • Rédaction des spécifications fonctionnelles • Rédaction des Change Requests • Remontée de bugs • Administration SFDC • Data analyst
Speaker MSDA
PSB Paris School of BusinessFreelance
Feb 2021 - Oct 2023
2 years 9 months
Paris, France
Speaker for students of MSDA
Transition Manager
Air France-KLMFreelance
Oct 2022 - May 2023
8 months
- AMOA - Transition Manager - Teams in france and abroad - Crysis Manager - Participation on a RFP document about the technical aspect
Product Owner - CRRM
Christian Dior CoutureFreelance
Jun 2022 - Aug 2022
3 months
Paris, France
- Audit / Interviews - Technical specifications - Prescribe - Salesforce prescribe - Salesforce Mulesoft Infor M3 interface and documentations - Leading multi-disciplinary teams
Business Analyst IT CRM
LacosteFreelance
Oct 2021 - Jul 2022
10 months
Paris, France
- Technical specifications - Y2 Cegid Set Up _ Users _ Stores - DQE deployment - Technical referent
IS Urban planner
BUTFreelance
Feb 2021 - May 2021
4 months
Émerainville, France
Consultant Analyst Salesforce Interfaces
EssilorFreelance
Nov 2020 - Jan 2021
3 months
Créteil, France
Skills: Compétences analytiques · Bases de données
Salesforce Consultant - Freelance
Hanes France
Oct 2019 - Oct 2019
1 month
92500 Rueil-Malmaison, France
Salesforce SFCC - optimization : • Audit • Discovery reports • Treatment providing • Project focus • Migration KPIs development • Meeting organisation • Scoping meeting
Salesforce Consultant - Freelance
LafargeHolcim
May 2019 - Oct 2019
6 months
Clamart, France
Salesforce CRM implementation : • Audit • Discovery reports • Treatment providing • Project focus • Migration KPIs development • Process Assessment • Meeting organisation • Scoping meeting • Dataloader • Lay out management
Salesforce Consultant - Freelance
Pierre Fabre Group
Jan 2019 - Jan 2019
1 month
81100 Castres, France
International Salesforce Commerce Cloud Deployment : • Audit • Discovery reports • Treatment providing • Project focus • Migration KPIs development • Process Assessment
Salesforce Consultant - Freelance
Edenred
Jun 2018 - Dec 2018
7 months
92240 Malakoff, France
Migration Pivotal/Salesforce : • Audit • Discovery reports • Specifications • Organisation and animation of task forces • Project focus • Migration KPIs development • Ingenerie • Fonctional and technical spefications
Salesforce Consultant - Freelance
Groupe Clarins
Oct 2017 - May 2018
8 months
Neuilly-sur-Seine, France
International CRM deployment (Deployment Manager) – Area EMEA / APAC / NAM : • Audit • Discovery reports • Data migration (Clients, prospects, transactions, produits…) • Kick Off meetings • Remote Management (US, Tunisie, France, Argentine…) • CRM Deployment • CRM adoption : o Reports o Modélisations o Reports
Senior Consultant
Suntseu
Apr 2017 - Oct 2017
7 months
92320 Châtillon, France
CRM Adoption • Adoption and satisfaction CRM rates: o Reports o Results modélisations o Geostatistics o Prescribing • Align de Veeva – Pilote • Fonctional and technical spefications • Deployment Road map
CRM project Manager
Brother France
Apr 2015 - Mar 2017
2 years
95700 Roissy-en-France, France
CRM Migration – Change Management – Customer Experience : • Discovery reports • Audit • Data flux mapping • Specifications • Data management • Systeme integration • Users management • Fields securization • Data quality • Roadmap • Gestion / Management german team • Tests / Recettes • Change management • User training
Consultant Salesforce
Cotral Lab
Jun 2014 - Aug 2014
3 months
Condé sur Noireau
Data Quality – Fonctionnal ConceptionSalesforce : • Audit • CRM Optimisation • Fonctionneal Conception SalesforceDashboards • Implémentation Scandinavia et USA – 80 users • Users management • Fields security • Data quality • Systeme Adminisatrator– 200 uers • Geomarketing automatisation
Underwriting Assistant
XL Group
Nov 2013 - Mar 2014
5 months
Le Mans, France
Statistics and analyst – English Ecosystem : • Documents analysis • Only english communication
Education
IUT Vannes
Techniques de Commercialisation
2000 - 2002
2 years 2 months
IUT Vannes
Statistique et traitement informatique des données
1999 - 2000
1 year 2 months
Conservatoire National des Arts et Métiers
Master's degree
2015 - 1900