Julien Sampaio

– Managed the development of 'CRM & Ecommerce Customer experience' features during the Go-Live phase for brands Alexander McQueen, Balenciaga, Bottega Veneta, and Saint Laurent. – Led the delivery of key front-end and customer experience feature enhancements post-Go-Live, including "Book an appointment," "Reserve in Store," and "Guest Checkout." – Supervised a team of 6 developers and testers for transactional and relational emails (SFMC). – Utilized a variety of technologies, including Salesforce Commerce Cloud (SFCC) for Ecommerce solutions, Salesforce Marketing Cloud (SFMC) for customer engagement, Salesforce Service Cloud (SFSC) for customer service, Oracle Siebel for CRM, Manhattan OMS for order management, and Kafka for data streaming and integration. – Supported RUN teams in bug fixing for front-end & customer experience functionalities.

Clients & projects: – Chanel - Customer MDM implementation regional delivery lead (10 months) – Paris, France : – Lead of the delivery of activities for Europe region – Support the business and IT regional stakeholders in defining and implementing the target architecture between local source systems (POS, Clienteling app, eCommerce...) and global Customer Master Data Management platform – Danone – LATAM Proximity domain project manager (13 months) – Paris, France : – Management of an order taking mobile solution (Q4T) deployment project in Argentina and Uruguay – Transversal relationship animation between central resource located in Argentina, editor Q4T, IT teams, local IS and business – L'Oréal – CRM & Marketing tool Roll Out project manager (7 months) – Dusseldorf, Germany : – Salesforce CRM and Adobe Campaign Marketing tool deployment project: Roadmap definition, project planning, brands configuration & tests – Support German business on all Roll Out phases with agile methodology

Clients & projects: – Truffaut – Omnichannel transformation program (7 months) – Lisses, France : – Target architecture and omnichannel program roadmap definition using SAP Commerce Cloud and SAP Markting Cloud – Tarkett - Purchase project manager on BI application (12 months) – Paris, France : – Management of the link with the Purchase team, the different phases of development and the planning of new Purchase reports – Antargaz – Support of the IT service during a merger (6 months) – Paris, France : – Target architecture and omnichannel program roadmap definition after the merge between Antargaz and Totalgaz – Point P – Hybris Commerce Suite Proof of Concept (2 months) – Paris, France : – Creation of a PIM and Ecommerce POC with Hybris Commerce Suite – Chanel - Hybris Ecommerce platform Roll Out (8 months) – Paris, France : – Roll Out Assessment: Target functional and technical Ecommerce architecture definition per market in a core model approach – Roadmap definition to lead to the target architecture (back office, CMS, OMS and payment modules)

Impact assessment of digital technologies on point of sales & Design of a PoS sizing tool