Juliet Ndung'u
Customer Service Specialist
Salary / Daily rate
Kenyatta Road, Kenya
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Remote customer service expert with 3+ years of government sector experience in client relations and administrative support. Proven expertise in CRM software, data management, and maintaining high customer satisfaction across multiple channels. Specialized in problem-solving and communication with proficiency in Microsoft Office, Google Workspace, and Zendesk for seamless customer experience delivery.
Work experience
Customer Service Representative
Minstry of public roads, works and urban development
Nov 2020 - Dec 2021
1 year 2 months
Nairobi, Kenya
Skills: Teamwork · Document Management · Common Sense · ChatGPT · Customer Support · Passionate about Work · Skilled Multi-tasker · Windows · Time Management · Email · Establishing Priorities · Customer Satisfaction (CSAT) · Decision-Making · Customer Experience · Word Processing · English · Customer Service Representatives · Organization Skills · Spreadsheets · Administrative Assistance · Customer Engagement · Call Center Administration · Skill Development · Inbound Marketing · Communication · Google Drive · Multitasking · Typing · Online Support · Relationship Building · Critical Thinking · Google Workspace · Graphic Design · Microsoft Office · Problem Solving · Writing · Customer Satisfaction · Online Operations · Customer Service · Time & Attendance · Spoken English · Data Entry · Job Skills · Microsoft PowerPoint · Appointment Scheduling · Resolving Issues · CRM Software · Calendars · Microsoft Excel · Microsoft Outlook · Online Research · Interpersonal Skills · Customer Retention · Handle Confidential Information · Customer Data · Confidentiality · Written Communication · High Level Of Accuracy · Zendesk · Easily Adaptable · Online Data Entry · Analytical Skills · Office Support · Customer Interaction · Oral Communication
Front Office Assistant
Ministry of State For Planning, National Development & Vision 2030
Jan 2019 - Dec 2019
1 year
Nairobi, Kenya
Skills: Teamwork · Document Management · Common Sense · ChatGPT · Passionate about Work · Skilled Multi-tasker · Windows · Time Management · Email · Establishing Priorities · Decision-Making · Customer Experience · Word Processing · English · Customer Service Representatives · Organization Skills · Spreadsheets · Administrative Assistance · Customer Engagement · Call Center Administration · Skill Development · Inbound Marketing · Communication · Google Drive · Multitasking · Typing · Online Support · Relationship Building · Critical Thinking · Google Workspace · Graphic Design · Microsoft Office · Problem Solving · Writing · Customer Satisfaction · Online Operations · Customer Service · Time & Attendance · Spoken English · Data Entry · Job Skills · Microsoft PowerPoint · Appointment Scheduling · Resolving Issues · CRM Software · Calendars · Microsoft Excel · Microsoft Outlook · Online Research · Front Office · Interpersonal Skills · Food and Beverage Operations · Customer Retention · Handle Confidential Information · Customer Data · Confidentiality · Written Communication · High Level Of Accuracy · Zendesk · Easily Adaptable · Online Data Entry · Analytical Skills · Office Support · Customer Interaction · Oral Communication
Education
Embu College of Professional Studies
Diploma
2016 - 2018
2 years 1 month