Juliette Danieau
Customer Success Manager / Customer suppport
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Success Manager (SaaS B2B/B2C) avec 4 ans d’expérience. J’accompagne les entreprises sur l’onboarding (0-90j), l’adoption produit, la rétention et la croissance (upsell/cross-sell). Approche data-driven pour réduire le churn et améliorer la satisfaction. Expérience sur +1200 comptes multi-pays. Outils : HubSpot, Intercom, Metabase. FR natif, EN courant. Disponible en freelance
Expérience de travail
Customer Success Manager
Allisone
juin 2025 - Présent
1 an 5 mois
Paris, France
Managed 1,200 clients across France, Belgium & Switzerland, ensuring engagement and retention. Led 0–90 day onboarding, driving successful product adoption. Monitored KPIs & implemented retention strategies, improving account health and client satisfaction. Identified upsell opportunities by analyzing client needs and promoting relevant features. Deployed a large clinic group of 87 centers, managing onboarding, adapting technical setups to integrations, and providing ongoing support. Maintained accurate CRM data & collaborated cross-functionally to optimize processes and enhance client experience.
Consultant Marketing Project Manager
WithingsFreelance
oct. 2024 - mars 2025
6 mois
Paris, France
Managed a team of two in-house designers (print & motion) and external graphic designers to produce marketing assets. Project management: Oversaw, clarified and prioritised +20 incoming briefs per week, ensuring brand consistency and timely delivery. Budget management: Managed studio budget (700k) using SAP ERP & managed +30 freelance invoices per week. Process optimisation: Implemented a new brief request process on Notion to anticipate marketing asset requests.
Sales Development Representative
Greenly | Certified B Corp
juin 2023 - mars 2024
10 mois
Paris, France
Withings
janv. 2021 - févr. 2023
2 ans 2 mois
Paris, France
Product Marketing Manager
avr. 2022 - févr. 2023
11 mois
Paris, France
Product Marketing Specialist
juil. 2021 - févr. 2023
1 an 8 mois
Paris, France
Project Assistant Manager
janv. 2021 - juil. 2021
7 mois
Paris, France
Digital Marketing Intern
Flowbox
juil. 2020 - janv. 2021
7 mois
Amsterdam, Pays-Bas
Sale Consultant
L'occitane Group
déc. 2019 - avr. 2020
5 mois
Région de Montréal, Canada
Bank Receptionist
Banque Populaire Grand Ouest
juil. 2016 - août 2016
2 mois
85000 La Roche-sur-Yon, France
Formation
Lycée Saint Francois d'Assise
Baccalauréat
2015 - Présent
11 ans 10 mois
HEC Montréal
Exchange Program, Master degree - Marketing
2019 - 2021
3 ans
- Marketing specialization - Courses: marketing communication, marketing & medias, consumer behavior, sustainable development, global business environment, professional oral communication
EM Strasbourg Business School
Programme Grande école- Marketing
2017 - 2020
4 ans
- Marketing Specialization - Courses: product & brand policy, negotiation/sales, finance, supply chain management, intercultural management
Externat des Enfants Nantais
Classe préparatoire ECS
2015 - 2017
3 ans