Junior Peg
Incident Coordinator | Customer Care
Salary / Daily rate
Vilnius, Vilnius City Municipality, Lithuania
Freelance, open to permanent contract
Languages
About me
Intro
Bilingual incident coordinator with expertise in customer advocacy and AWS support operations. Proven success in managing complex escalations and delivering exceptional customer satisfaction across international teams. Specialized in ENG/FR customer support with Six Sigma methodology and technical troubleshooting skills.
Work experience
Incident coordinator/Customer care advocate “ ENG/FR”
TransUnion
Nov 2022 - Mar 2024
1 year 5 months
Lithuania · Remote
Skills: Organization Skills · French · Customer Success · Amazon Web Services (AWS) · Customer Interaction · International Teams · Six Sigma Green Belt · Customer Requirements · Multitasking · Problem Solving · Microsoft Outlook · Following Up · English · Workload Prioritization · Teamwork · Customer Satisfaction (CSAT) · Online Support · Speaking French · Investigation · Supporting Others · Customer Advocacy · Communication · Customer-Focused Service · Support Documentation · Escalation Process · Customer Support · Customer Service Operations · Ticketing Systems · Written Communication · Spoken English · Service Quality
Education
Mykolas Romeris University
Master of Science - MS
2009 - 2012
3 years 2 months