Justine Sangaré

Coordinate and lead touchpoints with members or store representatives in line with the established follow-up schedule. Log and maintain detailed records of follow-up interactions using dedicated tools. Gather and address additional information requests from stores by leveraging existing documentation. Act as the liaison between stores and project teams for matters requiring technical input or escalation. Contribute to enhancing existing resources such as procedures, FAQs, and knowledge bases. Identify and escalate potential risks that could impact the smooth transition of the stores to the new system. Bridge communication between project teams, upstream teams, and stores to ensure alignment and clarity on requirements.

I worked as a Digital Creative & Content Specialist for Lusafrica, a Paris-based label renowned for shaping African music and globally recognized for discovering the legendary Cesária Évora. With over 35 years in the industry and a new generation of artists to support, I helped strengthen their engagement with audiences on Instagram, Facebook, and YouTube by creating music content that highlighted Lusafrica’s impact. I also developed project management skills, overseeing the promotion and distribution of singles, music videos, and albums, as well as communicating artists’ visions and supporting their international tours (Canada, US). As a music enthusiast, being closely involved with artists and contributing to their creative journey has been an incredibly rewarding experience.

I worked as a Project manager (freelance) for the internal agency of the Mobilitas Group, based in Cape Town for 1 year. This agency works for the 15 brands of the Group, located in 100 countries. Missions: - Leading multicultural teams in an agile environment - Leading a graphic designer team in any graphic projects: billboards, exhibition booths for international conferences, brochures, banners, online banners, ads for magazine, motions, flyers, social media visuals, etc. - Build a creative strategy with an external agency - Supporting clients on any graphic projects and following-up on projects - Supporting the web team in web content in French, French SEO referencing on the Group’s websites - Brand content: newsletters, articles - Designing visuals for the Group - Community management

Assigning and following-up tasks to the graphic teams (motion designers and graphic designers) SEO on all the different websites of the group in French Reviewing tasks from French to English Graphic design: creating visuals for the 15 brands of the group Brand content on social media Newsletters

I worked for 6 months as an Internal Communication Specialist and Community Manager at Dassault Systèmes headquarters. - Learned how to master graphic design tools: Illustrator, Premiere Pro, InDesign - Creation of motions and fixed visuals for internal communication - Animation of internal communities on the international internal network - Support on brand advocacy: created a challenge on the good uses of Sprinklr (2 months project where we interviewed users on how they use the platform and created a mini-serie of episodes to educate the users). - Organization of in-house events - Support on content creation - LinkedIn and internal platform - Post-event data analysis - surveys, live transcriptions, etc.