Jyotsna Shet

– Worked closely with network with network engineers, architects, and infrastructure SMEs on SD-WAN migration, VMware-to-Citrix VDI and HS20 Data Centre cloud migration documenting end-to-end processes and mapping current to target-state architectures. – Led analysis and remediation for GCP Hygiene, rationalising policy sets and driving remediation activities through structured stakeholder engagement and targeted communications. – Delivered project analysis and managed remediation with global teams to assess Log4J vulnerabilities, engaging product owners ensuring adherence to enterprise standards and timelines. – Supported change manager secondment role for interim window for remediation programs such as GCP Hygiene and Log4J vulnerability response, ensuring alignment with enterprise standards. – Designed and rolled out systematic workflows in ServiceNow for SNOW Voice AM request flow by eliciting requirements, documenting business processes, and collaborating with developers. – Partnered with QA teams to define acceptance criteria and support validation activities, ensuring migrations were delivered with minimal disruption. – Authored user documentation and support matrices for new tools, led demo sessions, and facilitated knowledge transfer for operational readiness. – Managed vendor and third-party collaboration for remediation programs (GCP Hygiene, Log4J) coordinating testing, risk assessment, and compliance. – Conducted workshops and mapping exercises that influenced large-scale migrations and workflow implementations. – Hosted demos and contributed to final analysis discussions for tool implementation. – Produced business cases, project documentation, training materials and matrix to support digital adoption of Thycotic RM for smooth BAU handover. – Managed RAID logs, facilitated sprint planning sessions and delivered project updates reports for senior leadership, ensuring business alignment and visibility.

– Led project planning and testing strategy for over 130 applications in the HS20 Data Centre migration from on-premise to cloud, ensuring seamless transition and risk-controlled delivery. – Directed end-to-end test management for Windows 10 migration (1200+ applications) across UK, US, and ME, collaborating with global teams to ensure compatibility and compliance through comprehensive analysis. – Led defect management for Windows 10 remediation, triaging issues with technical teams and ensuring timely resolution. – Defined test strategy and executed functional and non-functional testing for the Internet First Borderless (IFB) project. – Led QA for ~350 applications during Windows 8 migration, delivering on-time execution across multiple geographies. – Conducted compatibility testing for Windows 11 across diverse laptop models and configurations. – Directed testing for Digital Guardian and Thycotic upgrades, planning pre-pilot and pilot testing across multiple lines of service – Engaged with project sponsors and technical teams to coordinate pilot and production testing across complex landscapes and service lines. – Conducted functional and non-functional testing for AIIMI Insight Engine and NetApp Cloud Data Sense tools under Project Challenger; validated Kibana files and file share access tools, ensuring acceptance criteria were met. – Coordinated defect management and UAT across global teams, collaborating with vendors and internal stakeholders to implement solutions efficiently. – Managed cross-regional teams, resource allocation and project timelines to ensure delivery on schedule and within scope.

– Created performance test scripts in VSTS for decommissioned load balancers, ensuring continuity of application performance and enhancing overall project delivery. – Supported Azure Information Protection (AIP) deployment by identifying affected applications and coordinating pilot and production testing with product owners. – Developed comprehensive test plans, test scenarios and defect management protocols for various enterprise systems. Delivered knowledge transfer to BAU teams post-deployment.

– Led a team of 10 in delivering end-to-end testing for Chase Loan Manager and Student Loan projects, ensuring alignment with business and technical requirements. – Analysed user stories, SRS documents, and integrated workflows to support test planning and execution across multiple environments. – Collaborated with Business Analysts, Project Managers, and stakeholders to define test scope, facilitate UAT, and ensure readiness for production deployment. – Developed UAT testing kits including test cases, data sets, and issue trackers; conducted sanity testing during pre- production and production cutovers to ensure seamless go-live.

– Interpreted business requirements to define test scenarios, derive preconditions, and develop comprehensive test cases and traceability matrices. – Prepared and maintained key testing artefacts, including defect logs, test data, test plans, and summary reports, ensuring structured defect management and stakeholder visibility. – Raised 180 valid defects across two testing iterations, contributing to early issue resolution and improved product quality; escalated environment and network issues for timely remediation. – Delivered daily execution status reports and maintained close coordination with developers to ensure defect closure within agreed timelines. – Participated in regular client calls to provide status updates, ensuring transparency and alignment throughout the testing lifecycle.

– Conducted system, integration, and French localisation testing for the OBR 11 application under the Waterfall model, ensuring multilingual compliance and functional accuracy. – Executed test cases, logged and tracked defects using HP Quality Center, and performed retesting to ensure closure raised approximately 400 valid defects across modules. – Developed interactive PDFs using Adobe LiveCycle Designer for key brokerage processes including account opening, trading, and mutual fund transactions. – Focused testing on high-impact modules such as Account Opening and Account Update, contributing to improved product stability and user experience across the platform.