KA HO CHAN

– Evaluate Large Language Model (LLMs) for technical and logic accuracy, assess and provide feedback on AI-generated response to ensure high standards of accuracy and logical consistency. – Actively collaborate with Quality Managers and peers, participate in regular calibration sessions to clarify project requirements and review evaluation results, ensuring consistent and high-quality evaluation outputs.

– Managed operational readiness of IT infrastructure for weekly services and events, ensuring seamless execution of audio/visual and streaming technology. – Contributed to the maintenance and upgrade of the organisation's core IT infrastructure.

– Successfully managed a structured career break to start a new business venture. – Managed all facets of a new cafeteria start-up, encompassing budget management, financial management, and daily operational processing, reinforcing skills in practical business and fiscal oversight.

– Led a significant regulatory enhancement project for a pension administration system, collaborating with global teams to implement a technical solution and operating model impacting over 800,000 customers. – Led the development of major enhancements for an investment administration system, achieving order automation with Fund Manager and a 50% reduction in processing time. – Collaborated with business and relationship manager in client onboarding, customised and setup applications according to client's specific business requirements. – Managed the complete development lifecycle of multiple projects, ensuring effective resource allocation and prioritization, while maintaining compliance with corporate policies, strategy, and regulatory standards.

– Led a major regulatory enhancement for the retail banking system, ensuring the compliance of over 500,000 customer records by utilising data analysis tools (SQL and Excel) for data review and cleansing to guarantee full regulatory adherence. – Collaborated with users and compliance teams to ascertain the 'as-is' environment and executed detailed analysis of current processes, identifying areas for improvement and designing the 'to-be' process through Lean Six Sigma methodologies. – Led the development and implementation of a self-service account opening process, implemented eKYC and CDD technology, collaborated with compliance to setup new SOPs and obtain relevant regulatory approval. – Facilitated training sessions and workshops to ensure business readiness and drive the adoption of new processes, maintaining comprehensive documentation such as SOPs, user manuals, and the internal knowledge base.

– Successfully executed the modernization of a pension administration system, delivering a robust suite of solutions including a new web platform, a dedicated mobile-responsive site for members, and secure APIs for employer integration. – Led and collaborated with technical teams, business users, and third-party vendors to migrate the Transfer Agency System to a modern technology platform involving 50+ investment funds and 200K+ investors. – Led projects to enhance system's KYC and CDD capabilities by implementing enhanced name screening and transaction monitoring controls. – Managed & coordinated UAT, supervised defect tracking, and supported go-live activities.

– Delivered 10+ functional enhancements for HSBC's Transfer Agency System using PowerBuilder, Visual Basic and SQL. – Evaluated requirements, analysed impacts on business workflows, and prepared training materials.