Kaffel Lyes

Nawara Residence is a new guest house located in the heart of the the Tunisian capital Tunis. The opening took place in the summer of 2024. It is a wonderful place, more likely a small hotel than a simple guest house. As the Operations Director, I was in charge of preparing the launching of "Nawara Residence". My missions were: - The development and implementation of the marketing strategy, website, and financial projections - The creation and the management of listings on booking platforms such as Booking.com - The organization of guest arrivals and welcoming - The scheduling of maintenance and cleaning staff - Event planning and coordination This was an enriching experience as I had to be on all fronts. I had to communicate with various types of workers and agencies. I could meet people from different backgrounds and be in a fast paced environment.

As an IT consultant, I completed two assignments detailed below. At the beginning of my experience, I had to quickly adapt to a new environment by participating in team meetings and contributing to internal projects aimed at improving employee well-being while awaiting assignment placement.

> TALAN MISSION Project: Support Manager on SAFRAN's documentation and ticketing tools. - Supporting customers - Creation of customers profiles - Management of incidents/defects - Participation in the update of process documents.

> TALAN MISSION Project : Service center for Demand and Project management inside TotalEnergies - Participation in the proper processing of IT needs - End-to-end management of the demand portfolio, from instruction to invoicing, including project phase - Coordination of cross-functional departments and technical divisions - Support of project managers in the use of the tool - Training monitoring (organization, planning, tracking files, customer meetings) - Participation in the upgrade of the tool under ServiceNow (creation, monitoring, and testing of RITM) - Management of incidents/defects - Participation in the update of process documents. Work Environment: ServiceNow, MS365

This experience was one of the most enriching ones as I was in a totally new environment. Indeed I was hired by a franchise of Peugeot in Tunisia as Business Development Manager. I was in charge of framing, reorganizing and digitalizing the activity. With the help of the team in place, we implemented new process to be able to understand the direction we wanted to give to the company.

During my internship at Deskeo, my job was to assist space operations managers in logistics and maintenance. I had to schedule all the interventions and communicate with my team. I was in charge of the inventory management and organization.