Kajal Bhaskarwar

*Requirement Gathering & Process Improvement: Worked on requirement gathering, created user stories, analyzed business processes, and recommended improvements that increased team productivity by 15% and reduced unnecessary process complexity *Deployment & Documentation: Played a key role in the deployment team, managing daily code deployments while maintaining system stability. Developed and maintained project documentation, reducing errors by 20% *Project Leadership & Testing: Led the creation of test plans and test cases for the MoeVe and BNotK projects, conducted functional, regression, smoke, and integration testing, and coordinated UAT, reducing post- release defects by 15% *Stakeholder Management & Collaboration: Collaborated closely with developers to troubleshoot issues, streamline processes, and improve functionality, while maintaining strong stakeholder relationships, leading to a 10% increase in stakeholder satisfaction and a 5% improvement in project success rate

• Expert mentorship and dynamic presentation skills ensuring an exceptional classroom experience. • Fostered creativity in students, resulting in innovative animations and app development. • Proficient in teaching coding fundamentals, including logic, sequencing, and algorithmic thinking, to optimize learning outcomes. • In-depth knowledge of the Indian Education Sector, paired with adeptness in digital platforms and technology integration.

Was working with compucom as an operation associate. My work : Follow-up update on tickets for every call to ensure timely closure Taking call ownership, drive to resolution communicating with Client Support System Performing Life Cycle of Incident Management Process, Logging Incident based on call from Technician (fix the store) and Escalating Incident following the Standard Procedure Proactively monitoring the Portal Queues, Emails and Preparing Escalations Escalating by following proper channels within SLA to receive timely updates Liaise with multiple teams for the issue resolution Requirement gathering & communicating to stake holders Daily interaction with clients on service requirement Field mapping Design and develop reports on daily basis Publish reports & schedule to all stakeholders