Kalthoum Mbarek

∠ Directed the project-based test team to ensure the highest standard of testing processes and services are provided. ∠ Defined the test policy and test strategy, and kept an eye on testing activities in relation to the budget and quality criteria that have been set. ∠ Worked closely with the project manager, development teams and other stakeholders to manage risks and issues ∠ Ensuring the quality of products for telecom providers Proximus, TDC, GVT, KPN, TFN, Telia, and TIM ∠ Reported progress to management, customer and Manage defects ∠ Investigated any testing deficiencies and documented and analyzed the test results ∠ Respected the commitments of costs, quality and deadline ∠ continuously improved the testing and quality practices already in place to obtain a better outcome Jira Xray Confluence Process KPI 5 Whys Agile projects Waterfall projects Team

∠ Created test plans and test procedures based on user requirements and product specifications ∠ Turned product requirements into test requirements ∠ reviewed test cases and test plans with members of a cross-functional team (Engineering, Product Management, Product Design) ∠ Documented, and communicated defects and issues discovered during test execution ∠ Contributed to test process improvements and refinement of QA practices ∠ Verified that the validated outcome complies with the functional and design requirements. ∠ Executed automatic tests throughout Jenkins ∠ mentoring, assisting young engineers, and providing training Testlink bugzilla Jenkins Voip IPTV TCP/IP Linux

∠ Verify that Service Level Agreements (SLA) requirements from external businesses and end users are met. ∠ Create and build a solid rapport with your customers. ∠ Achieve the highest possible levels of client satisfaction

Customer support AIRBUS, BNP PARISBAS, AIR FRANCE, SNCF ∠ Customer assistance and guidance for HP end-to-end solutions ∠ Monitor and keep track of infrastructure issues and fix hardware technical problem