Kamal DENDANI

* Specification of business requirements * Manage customer relationship on implementation level * Lead the operation processes * Develop project plan * Create a Work Breakdown Structure * Coordinate testing of all related functionalities * Develop and implement KPI’s * Coordinate and perform training * Preparation of steering meetings

* Specification of business requirements * Manage customer relationship on implementation level * Lead the operation processes * Develop project plan * Create a Work Breakdown Structure * Coordinate testing of all related functionalities * Manage go-live preparation and post * Coordinate and perform training * Preparation of steering meetings

* Cost planning, analysis, controlling and reporting from a cost accounting and portfolio perspective * Maintain and track Run-the-Bank and Change-the-Bank targets, and develop / maintain the IT management architecture * Coordinate project resources * Timely report on status and budget * Calculate and report the project performance * Analyse and review all achieved service levels and conducts comparisons with SLAs. * Prepare the management boards and KPI's reports * Contract management * Prepare CAPEX forms and the capital expenditures monitoring * P&L analysis * Set-up & management of the supplier network * Contract management * Participate in the development and improvement of procedures and processes * Verification of invoices; check eligibility of costs and compliance with contractual terms

Leads IT projects: * Analyze business needs; * Investigate about solutions according to budget and schedule; * Development of work breakdown structure * Improving infrastructure and workflow, implementation of company policies. * Prepare project presentation; * Manage the implementation of the chosen solution; * Document and create procedures