Kamilia Kenza Mansouri

• Managed and developed an e-commerce website using Magento, improving user experience and site performance through content updates, error detection, and restructuring the site map. • Led LinkedIn account management, boosting brand awareness and engagement, and enhancing online presence. • Created, implemented, and managed a newsletter campaign, increasing customer engagement and improving email marketing performance. • Launched and managed an e-learning platform, optimizing both user experience and marketing efforts. • Executed SEO/SEA campaigns (Google Ads), driving traffic and conversions, while continuously optimizing online visibility. • Monitored and analyzed digital campaign performance, ensuring improvements in search engine rankings and ROI.

• Developed and executed communication strategies to enhance brand visibility. • Created content for print materials (brochures, flyers, promotional documents), ensuring alignment with brand guidelines. • Coordinated communication efforts for local events, including logistics management and creation of promotional materials. • Supported internal and external communications, ensuring timely and accurate delivery of key messages. • Assisted in organizing events for project leaders, including pitch competitions to secure funding or business angels, as well as coaching and support events for entrepreneurs.

• Facilitated workshops to help customers use digital tools and online services (administrative tasks, information search, etc.). • Delivered training on digital security, e-reputation, and personal data protection through hands-on sessions. • Designed and managed promotional materials (flyers, business cards) to enhance the internet café’s visibility. • Identified users’ needs and provided tailored support to help them navigate digital services. • Contributed to business development by identifying growth opportunities and assisting with customer acquisition. • Managed customer reception, inquiries, and guidance in the digital space, ensuring quality and personalized service.

Preparing all of McDonald’s food

• Led digital marketing campaigns to drive product promotion, enhance brand visibility, and increase customer engagement across multiple digital platforms, contributing to business growth. • Managed online community on social media, fostering engagement, building customer loyalty, and expanding the brand’s digital footprint. • Coordinated cross-functional teams to ensure the successful launch of digital projects, improving efficiency and meeting deadlines. • Created and designed web content, including marketing materials (logos, banners, business cards) to maintain brand consistency and enhance customer experience. • Provided customer support, managing after-sales service, addressing client inquiries, and resolving issues to improve customer satisfaction and retention. • Translated and localized content (tutorial videos, product information) from English to French and Spanish, improving accessibility for a diverse customer base and expanding market reach.