kamini sharma

👉 Led DAP implementations on private platforms, customizing CRM, HRIS, HIMS, and ERP solutions with internal IT teams 👉 Spearheaded bug tracking, QA testing, and data reporting using Salesforce; improved implementation speed by 25% 👉 Delivered client training, optimized workflows, and provided functional support for user adoption 👉 Collaborated cross-functionally to facilitate workshops and align project goals with business needs 👉 Strengthened post-go-live support, ensuring SLA compliance and increasing customer satisfaction

👉Acted as liaison between Sales admin, KAM teams, and IT during CPQ/CRM implementation projects 👉Developed business requirement documentation and collaborated with BI and UX teams on usability tests and system enhancements 👉Researched and authored internal documentation, reference materials, and training resources for cross-departmental teams

👉 Conducted daily systems analysis to identify inefficiencies and troubleshoot process issues 👉 Created and maintained internal documentation and formal requirement specifications 👉 Facilitated coordination with dealers in India and Southeast Asia, including sending RFQs and managing follow-ups 👉 Developed and nurtured long-term vendor relationships to optimize integration across supply chains 👉 Participated in operational planning to align client expectations with business goals

👉 Planned and coordinated large-scale events, ensuring seamless execution under strict timelines 👉 Managed recruitment and task delegation for event staff and volunteers 👉 Oversaw budgeting, logistics, and vendor communication to ensure efficient resource use 👉 Ensured all activities aligned with organizational goals, timelines, and quality standards 👉 Developed leadership, team coordination, and multitasking skills through hands-on project delivery