Karabo Moitoi

Decomposes high-level information into detailed documentation and, where necessary, into actionable functional requirements. Using other requirements gathering methods (e.g. customer interviews, process modelling, root cause analysis, decision analysis, JAD sessions etc.) Understanding the needs of multiple stakeholders. Facilitating the negotiation of requirements amongst multiple stakeholders. Facilitating design sessions with the implementation team to define the solution. Write business specifications that will enable business to obtain results and achieve goals Learn and understand complex application systems and propose solutions Draft Business cases, interpreting customer business requirements and set technology direction models. Administer change management procedures related to the department Applications (Claims Application, Online Employer Registration System, Integrated Customer Interaction Centre, CRM) Managing multiple projects deliverables in line with the project plan. Adhere to sound PMO business practices and propose recommendations to improve the overall procedures. Provide leadership and guidance to business in all aspects of the PMO and Governance Recording and managing project issues and escalating where necessary. Ensuring the clients’ needs are met through effective control of time, cost and quality deliverables. Participate in internal post-project reviews, internal process initiatives and proactively improve PMO templates and processes. Manage and update Project register for all the assigned projects. Proactively works with service management to report project status, identify opportunities for service improvement and uncovers potential risks with quality for escalation Oversee writing and maintenance of all unit and system testing plans.

Assisted with preparation and coordination of SAP training materials (HCM, MM, PM, FI, GRC, PS, ESS/MSS). (i.e. User Manuals, Trainer guides, Quick Reference guides. Managed training in all the five phases of ASAP Methodology (Project Preparation, Blueprint, Realization, Final Preparation & Go Live phases of the project and change management processes. Training and coordinate with Super-users, Stream leads, Managers and users for information exchange. Provides direction and guidance of the training activities and ensure alignment with the overall project direction. Conduct training for new users and Post-Implementation training. Single point of contact for training from the customer side. Provides specialist Training and support skills. Develop & maintain training strategy and plan. Working closely with executive leadership to ensure training supports and enables corporate strategic objectives. Write training reports and recommendations for all the training that have been conducted and also produce project documentation to be used for auditing purposes. Conduct impact analyses, assess change readiness and identify key stakeholders. Provide input, document requirements and support the design and delivery of training programs Complete change management assessments. Integrate change management activities into project plan Manage a team of trainers. Support and engage senior leaders.

Technical leader in Web technologies and working on various projects like Single Sign-On Project and Implementation of Microsoft SharePoint. Determine the technologies involved for each challenge being presented. Experience with full life-cycle implementation of SharePoint. Report to management and assist in finding solution. Analyzed the assigned projects and distributed tasks to the members as per their area of expertise Migration and modernization of divisional applications to an enterprise framework using SQL Server, SharePoint, and InfoPath.

Provide specialist support for content development related to QMP and LMS. Provide specialist and “best practice” advice for the implementation and changes related to QMP. Provide specialist support for interfaces between QMP and other software or systems (SAP, IDV, K2) Ensure the efficient and reliable operation of any officially deployed instance of QMP in line with any applicable Service Level Agreements (SLA) Ensure compliance to Eskom’s policies and procedures for any configuration related to official instances of QMP and LMS (SABA) Compile and maintain comprehensive documentation for accountability and auditing of the official QMP environment(s) Manage and co-ordinate the resolution of all logged issues according to priority to meet SLA requirements Identify and troubleshoot software errors directly or indirectly related to QMP and LMS (SABA) Coordinate the daily work routine as related to QMP specifically and E-Learning in general Maintain database connectivity Identify and troubleshoot application connectivity and client connectivity issues Advise hardware support team(s) on optimal specifications for hardware to run QMP Advise software support team(s) on requirements to run QMP – add-ons and configuration of the Operating System Install and configure software on servers including: Configuration of Internet Information Server (IIS) oSet up and configuration of data sources oSystem security configuration (directly or indirectly related to QMP) Plan and manage QMP version upgrades, service packs and hot-fixes Maintain interoperability with other applications and systems (SABA (LMS), Business Objects, Crystal Reports and SAP among others) Design and configuring QMP-specific security and other QMP system components as required Administer change management procedures related to QMP Train new authors on the application. Involved in the creation of story-board and Monthly Safety messages across Eskom. Develop learning content/material.

Works with the local IT team, IT support functions and Group IT technical teams. Receives and logs requests for support from the service desk, other service delivery staff or users. Prioritizes and resolves requests in accordance with agreed criteria and needs of the organization. Investigates problems and other requests for support and determines appropriate actions (system modifications, work-arounds, enhancements, data manipulation, operating procedures, training etc). Basic Database Administration (Restore Databases, etc.). Bug-and Feature Testing (QA: Set up Tests, etc.) Requirement specification Archiving data for historical purposes, maintaining document control registers/old and updated project documents