karara trevor
Senior IT & Operations Officer | Customer Experience
Salary / Daily rate
Kigali, Rwanda
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Senior Operations & IT professional with 4+ years specializing in customer experience optimization and cybersecurity. Proven expertise in Salesforce, HubSpot, and technical support operations driving business efficiency. Ready to streamline your operations and enhance customer satisfaction through strategic tech solutions.
Work experience
Senior IT/Operations Officer
Aututech
Apr 2023 - Present
3 years 7 months
Australia · Remote
Skills: Customer Experience · Cybersecurity Incident Response · Project Management · Technical Support
Customer Service Operations Agent
GOAT Interactive
Dec 2019 - Jul 2025
5 years 8 months
Kigali, Rwanda
Skills: Customer Experience · Salesforce.com · Technical Support · Customer Service
Education
Mount Kenya University - MKU
Bachelor's degree
2019 - 2024
5 years 8 months