Karim Abdelaziz

– Acting as enterprise service technical manager and team leader within the Belgian delivery department, my main responsibilities consist of driving the delivery and maintenance of optical projects, supporting service sales, enabling channel partners capabilities and leading a team of engineers within a cross-domain scope. – Accountable for integration quality & performance management of the optical domain – Driving operational activities (adaptive, preventive and corrective maintenance) – Meeting with customers on regular basis to present projects progress and operational performance – Leading a team of technical services experts in IT, DATACOM & OPTICAL domains – Mentoring peers to help increase their customer and technology insights – Interfacing with internal departments at all levels to improve internal/external collaboration and delivery performance – Participating in customer relationship enhancement and channel capabilities enablement – On-call interface for incident recovery of carrier business customers

– Acting as enterprise customers technical interface and technical delivery manager for the optical transmission domain (OTN/WDM) across a multi-country organization covering Belgium, Netherlands, Luxembourg, Portugal & Ireland, my responsibilities range from pre-sales technical support to full project delivery management life cycle. – Customer interface for technical solutions, maintenance queries and project progress on an international level – Providing pre-sales and post-sales support for complex networks roll-out and expansion projects – Responsible person for incident recovery, organizing and managing internal and customer side technical teams – Enhancing channel partners technical abilities through project delivery support, routine difficult issues identification and technical trainings – Assisting customers and partners in POC implementation – Accountable for the project management life cycle ranging from service cost estimation, customer PO issue, subcontractor management, revenue triggering, to final customer acceptance – Implementing technical operation activities such as network configuration, issue handling, health checks, patch implementation, software upgrades, U2000/NCE NMS upgrades & migrations

– Acting as Transmission Backbone engineer my tasks consists of implementing several types of services on the DWDM transport Backbone & Access network going from the equipment install and commissioning to the final customer integration and acceptance. – On call duty for the transmission network – Equipment (Huawei OSN8800/6800/1800) installation & commissioning, configuration, integration and documentation – Optical channels and trails creation & migration – Planning and managing field interventions – Performing backbone and access nodes cut-in and cut-out operations – Deploying Software upgrades – Defending major operations in CAB meetings, involving internal and external teams – Supporting the NOC in incident resolution

– Responsible for the implementation of all activities related to the MW backhaul network including the invoicing follow-up. I was rewarded for initiating, defending, and realizing an add on sales project worth 300K€ that was greatly welcomed by the customer. – Integrating, Configuring, upgrading, testing, and troubleshooting on all MW GNE activities – Reporting towards the customer – Involved in the pre-sales & WBS creation activities with the customer project managers – Initiating, preparing and defending add on sales towards the customer under senior management supervision – Testing new solutions in the lab

– Acting as project coordinator for a 400K€ MSC site move project, my responsibilities were to coordinate the overall project execution within a tight schedule and budget. – Initiating core site audits for all technologies (IP, ATM, RAN, SDH, DWDM... ect) – Preparing overall project migration files and tracking reports – Delegating and monitoring work towards offshored teams – Monitoring deviations, evaluating, organizing & prioritizing work within the overall projects schedules – Reporting towards senior management – Supporting managers for monthly financial reviews

– Acting as access Engineer my duties were to implement transmission solutions to upgrade the 2G & 3G network from legacy TDM/ATM to Full IP solutions – Coordination with the different teams internally (Build, RAN, FLM....etc.) and externally (OLOS, Customer, Subcontractors) in the scope of 2G/3G swaps to IP projects – Equipment (Huawei ATN910) Installation, configuration, integration and documentation – Managing field engineers – Reporting towards project managers – Acting as Subject matter expert for TX dismantling & moves activities of radio sites