Karim Ahmed
Senior Client Success Architect
Salary / Daily rate
Prague, Czechia
Freelance, open to permanent contract
Languages
About me
Intro
Senior Client Success Architect with 19+ years in telecommunications and service delivery management. Proven expertise in managing large-scale IPT projects (30k+ users), leading teams of 18+ members, and coordinating complex infrastructure changes across WAN, voice, and security. Specialized in ITIL processes and customer satisfaction optimization.
Work experience
Senior Client Success Architect
NTT DATA, Inc.
May 2024 - Present
2 years 6 months
Prague, Czechia
Orange Business Services
Jun 2005 - May 2024
19 years
Program Manager
Sep 2022 - May 2024
1 year 9 months
Change Manager
Oct 2014 - Oct 2022
8 years 1 month
Cairo, Cairo Governorate, Egypt
Managing/assessing/reporting/controlling SLA/coordinating/leading the change desk team to deliver all type of changes requested by customer in all product and services areas WAN , voice, video, security, wan optimization , VSAT
Change Manager
Feb 2013 - Oct 2014
1 year 9 months
Cairo, Cairo Governorate, Egypt
Change Manager for customer APMM Voice networks , one of the largest IPT projects implemented worldwide with more than 30,000 IPT users and call centers : IP telephony project responsible to validate and assess and coordinate all IPT changes received by customer
Team Leader
Jun 2005 - Mar 2013
7 years 10 months
Implementation and tool support team & Data Integrity team -- Orange-business services leading 2 teams , of total 18 member manage incidents in ordering and provisioning tools and reporting chains problem management role in decreasing number of tool incidents which affect service order life cycle manage escalation received in a timely manner to insure customer satisfaction and un delayed orders liaise ordering/provisioning teams and IT department to ensure the business priority toward resolution time for complex problems improve the different processes involved in ordering /provisioning cycles for ordered services Working to solve DI issues occurring on different systems Supervising different team projects
saint marc
saint marc
Jan 1990 - Dec 1995
6 years
Education
Alexandria University
Bachelor of Applied Science (B.A.Sc.)
1995 - 2000
6 years