Karim Boudjani
Head of Customer Experience chez UFODRIVE
Salaire / Taux journalier
Luxembourg
Mobilité : Bruxelles
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Senior operations and client services professional with international exposure across Private Banking (UHNW/HNW), insurance, and technology environments. Experienced in onboarding, enhanced AML/KYC checks, cross-border coordination, risk assessments, compliance documentation, and structured execution within regulated settings. Brings a strong track record supporting senior stakeholders (Group Heads, RMs, Sales, Compliance, Product, Finance) and driving transversal initiatives involving operational workflows, reporting, process improvements, and client servicing. High service orientation, analytical mindset, and the ability to deliver under pressure with demanding timelines and sensitive matters. Complementary entrepreneurial and tech experience as an independent consultant supporting UFODRIVE, a high-growth mobility/tech platform. Involved in customer operations, product feedback loops, process optimization, data validation, international expansion, and user experience enhancements within a scale-up context. Earlier entrepreneurial experience includes managing multi-site retail operations with up to 16 staff, supplier negotiations, performance tracking, cost control, and continuous improvement initiatives—reinforcing autonomy, accountability, and hands-on execution. Adaptable, resourceful, and comfortable navigating complexity across industries and business models. Fluent in French and English.
Expérience de travail
UFODRIVEFreelance
janv. 2020 - Présent
6 ans 10 mois
Head of Customer Experience
janv. 2021 - Présent
5 ans 10 mois
ABOUT UFODRIVE UFODRIVE is the world’s fastest and easiest car rental experience, using a 100% electric fleet. Leading the electric revolution, UFODRIVE now also provides the all-in-one eMobility platform to those who are shifting to electric fleets. UFODRIVE is the world’s first all-digital, all-electric car rental service. It combines state-of-the-art technology with zero-emission electric cars. Built on a foundation of sustainability and superior customer service through creative technological solutions, the company has grown to include 9 counties in Europe, encompassing 150,000 connected chargers and saving over 2 million kilograms of CO2 in just a few short years. The other side to the business is the B2B e-mobility SaaS platform for supporting fleets to transition to electric or to help existing electric fleets with lean operations, lower energy costs, charging connectivity and advanced analytics. The best-in-class UFODRIVE eMobility platform was designed to manage entire fleets at every stage of the transition to electric and beyond. • Led operational workflows, reporting dashboards and performance follow-up for B2B & B2C deployment • Coordinated Sales, Finance, Product, Compliance & Operations teams across EU & US • Prepared presentations, business insights and structured documentation for leadership decisions • Supported commercial enablement and international rollout of B2B solution • Managed a team of 12 (planning, task allocation, performance and communication) • Strengthened operational risk awareness and escalation routines • Drove process improvements, standardisation and documentation • Managed stakeholder communication and follow-up across geographies • Strong exposure to analytical tasks, project execution and compliance-driven environments • High service orientation and ability to operate under pressure with demanding stakeholders
Customer Experience Manager
janv. 2020 - Présent
6 ans 10 mois
Luxembourg
Entrepreneur
Le Maitre GlacierFreelance
sept. 2012 - oct. 2020
8 ans 2 mois
Metz & Luxembourg
• Founder and Director of four retail locations, responsible for all store operations • Led sourcing, supplier negotiations, pricing strategies, and margin optimization • Recruited, onboarded, trained, and managed a 16-person team • Oversaw logistics, inventory, marketing, and daily operations • Managed reconciliation of financial & sales reporting data • Negotiated with suppliers; controlled costs & inventory accuracy • Improved procedures & ensured compliance with operational standards
Account Executive – Client Services & Policy Administration
Utmost Group
mars 2003 - août 2012
9 ans 6 mois
Luxembourg
• Managed international clients (UK, Spain, France, Italy) • Supported RM and sales teams on UHNW/HNW onboarding and documentation • Conducted enhanced AML/KYC checks, cross-border due diligence and risk assessments • Coordinated Compliance, Legal, Operations and custodian Private Banks to secure execution • Ensured service quality, operational accuracy and structured follow-up • Produced documentation and contributed to data validation and reporting workstreams • Participated in transversal initiatives and process improvements in servicing and distribution • Exposure to products and solutions for UHNW/HNW clients in a regulated environment • Participated in a sales talent program with high-level exposure to partners • Led a 4-person Fees & Commissions team, improving accuracy and efficiency • Implemented digitization and operational enhancements across departments Zurich Assignment – Scudo fiscale (UHNW) • Managed intensive processing of complex UHNW files with tight regulatory deadlines • Coordinated Sales, Compliance, Private Banks and Ops on risk and execution topics • Mission initially planned for 2 weeks extended to 8 months due to performance and delivery quality
Senior Administrator – Client Services
Scottish Equitable International
mai 1999 - mars 2003
3 ans 11 mois
Luxembourg
• Managed UK and Belgian new business processing • Supervised a 3-person team and ensured SLA compliance
Formation
Institution de La Salle Metz
Brevet de technicien supérieur (BTS), Action Commerciale
1992 - 1996
3 ans 11 mois
Résultat : 16/20
Activités et associations : Kitesurfing, Wakeboarding, Skiing, Snowboarding, Volleyball, Basketball & Sailing