Karim Hussein

– Migration of 40+ sites UC systems to MS Teams Calling. – Design and implement the solution as per the current setup and site contact requirements. – Managed the project delivery, testing, training, and documentation.

– Providing remote level 2/3 support for voice services provided to customers. – Troubleshooting and problem resolution. – Escalation and liaison internally and with vendors. – Support different technologies: IPFX UC system, Cisco UC, FusionPBX, FreePBX, MS Skype for Business, and MS Teams. – Troubleshooting and maintaining various phone brands: Yealink, Polycom, Cisco, among others. – Knowledge and isolation of problems on network and systems side. – Adherence to blueAPACHE's service procedures.

– Work directly with internal teams in the design and delivery of remote communications projects regionally as well as globally. – Customer facing Engineering role requiring frequent interaction with clients.

– Building and Implementation of core voice services and customer endpoints (interfacing between Orange network and customer premises equipment). – Voice services include end-points configuration, voice gateway configuration and testing, access number configuration and delivery. – Voice gateway configuration to interface with different applications e.g. VoIP gateways, Cisco CUCM, Microsoft Lync 2010 and 2013, Microsoft Skype for Business 2015, Avaya, etc. – Configuring and maintaining emergency and short numbers per different countries' regulations. – Configuring customer interfaces including ISDN, H.323, SIP, etc. – Implementation and migration of network projects such as voice routing optimisation within the Orange voice network, and migration of customer connections to new back-end equipment, etc. – Design and implement tools for logging and managing tasks on organisational and technical levels. E.g. router configuration script generation, voice services scripting generation, task logger, etc. – Knowledge of IPT solutions such as Cisco CUCM, Microsoft Lync, Microsoft Skype for Business.

– Troubleshoot, identify and resolve IPT and backbone voice Incidents.

– Responsible for installation, configuration and administration of network components according to company strategy. – Maintaining and initiating software. – Writing implementation plan – Implementing new projects and assisting the implementation of projects. – Troubleshooting network problems. – Recognizing modern methods to automate workflow. – Selecting the best financial and technical information system that meets the company's needs. – Delivered network infrastructure projects (Local Area Networks) for MCIT in Kasr Einy and the Egyptian Red Crescent. – Project Manager of the e-zi network loyalty solution.

– First-hand maintenance for 5ESS hardware and software. Performing diagnostics for circuit packs and various tests for subscribers. – Analysis of system reports and problems and taking appropriate action. – Reorganization and planning of links between the switches and the management centre both software and hardware. – Operating, Administrating, Maintaining and Provisioning of AnyMedia® Access Systems in Cairo and the AnyMedia® Element Management System. – Frequent reporting of current and resolved problems. – Instructed colleagues and technicians in dealing with the AnyMedia® Access Systems and other work-related issues. Instructed trainees in 5ESS switching systems. – Developed tools (visual C++, C#, VB and ASP) as helping tools for ease of work and with performing studies (such as the 7 to 8 digits numbering plan). – Designed and developed databases for work improvement (e.g. Problem Reporting, Store Management, Traffic Analysis...etc.)